---
title: "LAA ROC AMS Support services"
ocid: "ocds-b5fd17-28ea63ad-3ad6-479e-b13e-f0f76f0e0c33"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-28ea63ad-3ad6-479e-b13e-f0f76f0e0c33"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-28ea63ad-3ad6-479e-b13e-f0f76f0e0c33.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-28ea63ad-3ad6-479e-b13e-f0f76f0e0c33.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE"
published: "2023-01-30"
---

# LAA ROC AMS Support services

Buyer: MINISTRY OF JUSTICE  
Current stage: Award  
OCID: ocds-b5fd17-28ea63ad-3ad6-479e-b13e-f0f76f0e0c33

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## Summary

The Ministry of Justice has awarded a contract for support services related to the ROC application to Tisski Limited. The contract, titled "LAA ROC AMS Support services," falls under the IT services category and has a total value of £163,550. The procurement method used was selective, with a call-off from a framework agreement. The contract period starts on January 22, 2023, and ends on January 21, 2026. The Ministry of Justice is the buying organisation located in London, United Kingdom.

This awarded tender presents an opportunity for businesses in the IT services sector, especially those specialised in consulting, software development, and Internet support. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are well-suited to compete for this contract. The focus of the tender is to ensure the smooth maintenance of the ROC application, which is a tailored version of MS Dynamics 365 CRM application, catering to various regions including British Oversea Territories, Europe, and the United Kingdom.

## Notice

This service was initial created and supported by a company called Optevia but subsequently acquired by IBM. In 2022 IBM notified the MOJ that they will decline to continue with the support contract due to non alignment with their newly formed business strategy. The new Supplier is tasked with taking onboard the Support and maintenance of the ROC application and to minimise downtime. The ROC application is provided through a customer configured version of MS Dynamics 365 CRM application.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/76ae9260-5537-4586-8ec2-e0840c421ccb |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Jan 2023 |
| Submission deadline | 8 Dec 2022 |
| Future notice date | Not specified |
| Award date | 25 Jan 2023 |
| Contract period | 22 Jan 2023 - 21 Jan 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £163,550 |
| Lots value | Not specified |
| Awards value | £163,550 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TISSKI |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 30 Jan 2023 at 17:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/76ae9260-5537-4586-8ec2-e0840c421ccb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/76ae9260-5537-4586-8ec2-e0840c421ccb
  30th January 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/eaaef4d5-e849-4b44-9c27-20df048780df
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-28ea63ad-3ad6-479e-b13e-f0f76f0e0c33. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-28ea63ad-3ad6-479e-b13e-f0f76f0e0c33.json.