---
title: "ITSM Replacement with ESM Tool"
ocid: "ocds-b5fd17-28f30bf7-11bc-428a-b9fb-402493a5b852"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-28f30bf7-11bc-428a-b9fb-402493a5b852"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-28f30bf7-11bc-428a-b9fb-402493a5b852.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-28f30bf7-11bc-428a-b9fb-402493a5b852.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DUDLEY MBC"
published: "2024-02-15"
---

# ITSM Replacement with ESM Tool

Buyer: DUDLEY MBC  
Current stage: Award  
OCID: ocds-b5fd17-28f30bf7-11bc-428a-b9fb-402493a5b852

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-28f30bf7-11bc-428a-b9fb-402493a5b852)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-28f30bf7-11bc-428a-b9fb-402493a5b852.json)

## Summary

The contract "ITSM Replacement with ESM Tool" was awarded by DUDLEY MBC, located in DUDLEY, England. The procurement process was completed with a value of £240,000. The procurement method used was selective, involving a call-off from a framework agreement. The contract period is from 5th February 2024 to 4th February 2026.

This tender for industry-specific software package replacement presents business growth opportunities for Small and Medium Enterprises (SMEs) and Voluntary, Community, and Social Enterprise (VCSE) organisations. Businesses in the software industry or related sectors would be well-suited to compete in this procurement process, providing potential for growth and partnership with the contracting authority, DUDLEY MBC.

## Notice

Software replacement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/008ca788-155a-4e89-96f8-feea73092779 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Feb 2024 |
| Submission deadline | 2 Feb 2024 |
| Future notice date | Not specified |
| Award date | 1 Feb 2024 |
| Contract period | 5 Feb 2024 - 4 Feb 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £240,000 |
| Lots value | Not specified |
| Awards value | £243,369 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DUDLEY MBC |
| Locality | DUDLEY |
| Post town | Dudley |
| Postcode | DY1 9TD |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG36 Dudley |
| Local authority | Dudley |
| Electoral ward | St. James's |
| Westminster constituency | Dudley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ALEMBA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package

## Release History

- 15 Feb 2024 at 12:01 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/008ca788-155a-4e89-96f8-feea73092779

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/008ca788-155a-4e89-96f8-feea73092779
  15th February 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-28f30bf7-11bc-428a-b9fb-402493a5b852. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-28f30bf7-11bc-428a-b9fb-402493a5b852.json.