---
title: "Contact Centre Transformation to a Hosted Solution (CCaaS)"
ocid: "ocds-b5fd17-28f5b75f-dc0a-41f8-9f26-b51d2c679129"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-28f5b75f-dc0a-41f8-9f26-b51d2c679129"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-28f5b75f-dc0a-41f8-9f26-b51d2c679129.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-28f5b75f-dc0a-41f8-9f26-b51d2c679129.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "PETERBOROUGH CITY COUNCIL"
published: "2025-03-13"
---

# Contact Centre Transformation to a Hosted Solution (CCaaS)

Buyer: PETERBOROUGH CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-28f5b75f-dc0a-41f8-9f26-b51d2c679129

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## Summary

Peterborough City Council has completed the procurement stage for the "Contact Centre Transformation to a Hosted Solution (CCaaS)" project, which falls under the Telecommunication Consultancy Services industry category. This project is located in England, United Kingdom, and was concluded with the award dated 13th March 2025. The award was granted to PricewaterhouseCoopers (LLP) PwC with a contract value of £63,000. Key dates include the tender period end on 27th January 2025 and the contract period from 31st January 2025 to 31st March 2025.

This tender presents significant business growth opportunities, particularly suited for firms offering telecommunication consultancy services. SMEs are encouraged to compete for such contracts given their suitability criteria. The transformation project will enable companies specializing in contact centre solutions to demonstrate their innovation and effectiveness, thus potentially leading to more business with public sector organisations. With the right expertise, businesses can leverage this opportunity to expand their portfolio within the public procurement landscape.

## Notice

Consultancy for the transformation of the contact centre to a hosted solution

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c3a72f61-5e39-464d-9e40-d3185a2df942 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Mar 2025 |
| Submission deadline | 27 Jan 2025 |
| Future notice date | Not specified |
| Award date | 29 Jan 2025 |
| Contract period | 31 Jan 2025 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £63,000 |
| Lots value | Not specified |
| Awards value | £63,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PETERBOROUGH CITY COUNCIL |
| Locality | PETERBOROUGH |
| Post town | Peterborough |
| Postcode | PE2 8TY |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH41 Peterborough |
| Local authority | Peterborough |
| Electoral ward | Fletton and Stanground |
| Westminster constituency | North West Cambridgeshire |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PRICEWATERHOUSECOOPERS (LLP) PWC |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71316000 - Telecommunication consultancy services

## Release History

- 13 Mar 2025 at 08:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c3a72f61-5e39-464d-9e40-d3185a2df942

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c3a72f61-5e39-464d-9e40-d3185a2df942
  13th March 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.peterborough.gov.uk/business/supplying-the-council/supply-opportunities

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-28f5b75f-dc0a-41f8-9f26-b51d2c679129. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-28f5b75f-dc0a-41f8-9f26-b51d2c679129.json.