--- title: "Contract Award Notice - Single Tender Action (Direct Award) Queue-it Software for FTTS" ocid: "ocds-b5fd17-28fa76d4-7e63-4f92-9be0-ea2cd2d4441c" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-28fa76d4-7e63-4f92-9be0-ea2cd2d4441c" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-28fa76d4-7e63-4f92-9be0-ea2cd2d4441c.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-28fa76d4-7e63-4f92-9be0-ea2cd2d4441c.json" source: "Contracts Finder" current_stage: "Award" buyer: "THE DRIVER & VEHICLE STANDARDS AGENCY" published: "2021-07-09" --- # Contract Award Notice - Single Tender Action (Direct Award) Queue-it Software for FTTS Buyer: THE DRIVER & VEHICLE STANDARDS AGENCY Current stage: Award OCID: ocds-b5fd17-28fa76d4-7e63-4f92-9be0-ea2cd2d4441c [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-28fa76d4-7e63-4f92-9be0-ea2cd2d4441c) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-28fa76d4-7e63-4f92-9be0-ea2cd2d4441c.json) ## Summary The Driver & Vehicle Standards Agency (DVSA) has recently awarded a contract for the Queue-it software to manage traffic flow through the Future Theory Test Booking Service. This procurement falls under the software package and information systems category and is a direct procurement method via a single tender action, reflecting its urgency. The contract, valued at £52,296.19, has a start date of 19 July 2021 and will last until 18 July 2022. The tender period closed on 6 July 2021, and the award notice was published on 9 July 2021, confirming the necessity for a reliable queuing system due to previous incidents of system crashes during peak demand. This contract presents an opportunity for small and medium enterprises (SMEs) within the software and technology sector to engage with the DVSA’s projects, especially those providing critical services to handle high traffic loads effectively. Businesses specialising in queuing solutions, online service management, and related software development would be well-positioned to benefit from future tenders in this area, especially given the DVSA's pressing need for innovative solutions to ensure operational stability and prevent service disruption. ## Notice The Queue It service is needed to manage the traffic flow through the Future Theory Test Booking Service to stop the system crashing. Queue It software provides a queuing service that activates when a usage limit is breached, so that new customers are put into a virtual queue (in the order that they arrived) until FTTS is ready to deal with them. This PAF is requested as this is an urgent requirement and is needed for project Go live 19/07/2021. DVSA do not want to run the risk of large demand making the system collapse as with the IBS system in August 2020 before Queue it was deployed. High demand caused the booking system to collapse, and the system had to be suspended. This impacted thousands of members of the public and caused negative media attention and reputational damage to DVSA. DVSA already uses Queue it for the IBS service and for VOL. In view of the very tight timescale DVSA does not have time to go out to tender, (8 working days). DVSA knows that Queue it already works with our systems and has access to technical staff who can assist with set up from TSS & BJSS. Queue It also offers free technical assistance in this respect. Queue It are the only supplier that offers a queuing service that does not have a contact centre service alongside it. DVSA only needs the queue. FTTS URL https://www.book-theory-test.service.gov.uk ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/002636a7-ef01-4a77-ab16-bdbf4de4d13a | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Direct | | Procurement method details | Single tender action (below threshold) | | Tender suitability | SME | | Awardee scale | SME | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 9 Jul 2021 | | Submission deadline | 6 Jul 2021 | | Future notice date | Not specified | | Award date | 5 Jul 2021 | | Contract period | 18 Jul 2021 - 18 Jul 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £52,296 | | Lots value | Not specified | | Awards value | £52,296 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE DRIVER & VEHICLE STANDARDS AGENCY | | Locality | NOTTINGHAM | | Post town | Nottingham | | Postcode | NG1 6LP | | Country | England | | ITL 1 | TLF East Midlands (England) | | ITL 2 | TLF1 Derbyshire and Nottinghamshire | | ITL 3 | TLF14 Nottingham | | Local authority | Nottingham | | Electoral ward | Hyson Green & Arboretum | | Westminster constituency | Nottingham East | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | QUEUE-IT | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 9 Jul 2021 at 14:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/002636a7-ef01-4a77-ab16-bdbf4de4d13a ## Documents - https://www.contractsfinder.service.gov.uk/Notice/002636a7-ef01-4a77-ab16-bdbf4de4d13a 9th July 2021 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/208ed1db-aef2-46cc-9ae6-009a64594a3c Award Letter - https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/45183b86-59a1-4836-aa67-6c5d27885d13 Award Letter ## Notice URLs - https://www.book-theory-test.service.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-28fa76d4-7e63-4f92-9be0-ea2cd2d4441c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-28fa76d4-7e63-4f92-9be0-ea2cd2d4441c.json.