---
title: "IT Service Management and Configuration Management"
ocid: "ocds-b5fd17-29019041-2782-456c-a32e-e807a05956de"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-29019041-2782-456c-a32e-e807a05956de"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-29019041-2782-456c-a32e-e807a05956de.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-29019041-2782-456c-a32e-e807a05956de.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MHRA BUYER ORGANISATION"
published: "2020-11-19"
---

# IT Service Management and Configuration Management

Buyer: MHRA BUYER ORGANISATION  
Current stage: Award  
OCID: ocds-b5fd17-29019041-2782-456c-a32e-e807a05956de

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-29019041-2782-456c-a32e-e807a05956de)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-29019041-2782-456c-a32e-e807a05956de.json)

## Summary

The procurement process for the contract titled "IT Service Management and Configuration Management" is conducted by the MHRA Buyer Organisation, located in London (postal code E14 4PU). This procurement falls under the Information Technology Services category, with a total contract value of £3,500,000. It was awarded on 9 March 2020, and the contract period extends until 8 March 2024. The procurement method used was selective, specifically a call-off from an existing framework agreement. The tender period concluded on 2 March 2020, marking the end of the submission phase.

This opportunity is particularly well-suited for small and medium-sized enterprises (SMEs) within the IT services industry, especially those offering support for network environments and incident resolution. By engaging in this tender, businesses can capitalise on growing demand for IT service management solutions, enhance their market presence, and potentially establish long-term relationships with public sector entities. Companies with expertise in configuration management and service reporting would be ideally positioned to compete for such contracts and contribute to the continued success of organisations like the MHRA.

## Notice

This contract underpins support of the MHRA'S network environment including incident resolution, monitoring, request fulfilment, and service reporting.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6748a28f-4b51-4e4d-a6a6-43f82842110b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Nov 2020 |
| Submission deadline | 2 Mar 2020 |
| Future notice date | Not specified |
| Award date | 9 Mar 2020 |
| Contract period | 9 Mar 2020 - 8 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,500,000 |
| Lots value | Not specified |
| Awards value | £3,500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MHRA BUYER ORGANISATION |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NTT DATA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 19 Nov 2020 at 18:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6748a28f-4b51-4e4d-a6a6-43f82842110b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6748a28f-4b51-4e4d-a6a6-43f82842110b
  19th November 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-29019041-2782-456c-a32e-e807a05956de. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-29019041-2782-456c-a32e-e807a05956de.json.