---
title: "Consular Customer Satisfaction Insight - Assistance Cases"
ocid: "ocds-b5fd17-2918eede-81bd-4efb-8c57-279df5a832f7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2918eede-81bd-4efb-8c57-279df5a832f7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2918eede-81bd-4efb-8c57-279df5a832f7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2918eede-81bd-4efb-8c57-279df5a832f7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE"
published: "2024-02-29"
---

# Consular Customer Satisfaction Insight - Assistance Cases

Buyer: FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-2918eede-81bd-4efb-8c57-279df5a832f7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2918eede-81bd-4efb-8c57-279df5a832f7)  
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## Summary

The Foreign Commonwealth and Development Office has awarded a contract for Consular Customer Satisfaction Insight - Assistance Cases with a value of £1,240,000. The procurement stage was selective and involved calling off from a framework agreement. The tender period ended on 27th October 2023, and the contract period will run from 1st April 2024 to 30th June 2027. The procurement falls under the services category and is aimed at SMEs for suitability.

This tender presents an opportunity for businesses to engage in ongoing qualitative evaluation of Consular assistance services for British nationals worldwide. Suitable businesses for this procurement process would include those offering research services with experience in carrying out similar tracking and ad hoc projects. The Foreign Commonwealth and Development Office in London, United Kingdom, is the contracting authority for this opportunity, setting the stage for business growth within the research services sector.

## Notice

The Authority has a requirement for continuous qualitative evaluation of Consular assistance services among recent service users. These are primarily British people who have sought our assistance around the world when they have needed help. The research will include ongoing tracking work as well as smaller, ad hoc projects throughout the year.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/92a3f80c-af15-4741-937f-dd714217f9f1 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Feb 2024 |
| Submission deadline | 27 Oct 2023 |
| Future notice date | Not specified |
| Award date | 15 Dec 2023 |
| Contract period | 31 Mar 2024 - 30 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,240,000 |
| Lots value | Not specified |
| Awards value | £1,240,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2AH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IFF RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 29 Feb 2024 at 13:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/92a3f80c-af15-4741-937f-dd714217f9f1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/92a3f80c-af15-4741-937f-dd714217f9f1
  29th February 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5949d0fa-b1a8-4a1e-93ca-2eaf55ba42f4
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2918eede-81bd-4efb-8c57-279df5a832f7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2918eede-81bd-4efb-8c57-279df5a832f7.json.