---
title: "Software as a Service - Service Desk Software"
ocid: "ocds-b5fd17-293fd264-9f18-4866-9834-899f768f8e66"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-293fd264-9f18-4866-9834-899f768f8e66"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-293fd264-9f18-4866-9834-899f768f8e66.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-293fd264-9f18-4866-9834-899f768f8e66.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORFOLK COUNTY COUNCIL"
published: "2023-09-27"
---

# Software as a Service - Service Desk Software

Buyer: NORFOLK COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-293fd264-9f18-4866-9834-899f768f8e66

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-293fd264-9f18-4866-9834-899f768f8e66)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-293fd264-9f18-4866-9834-899f768f8e66.json)

## Summary

The Norfolk County Council has completed a procurement process for acquiring Software as a Service - Service Desk Software. The contract, valued at £230,000 GBP, is set to run until 31st March 2025 with the possibility of extension. The procurement method used was selective, involving a call-off from a framework agreement. The tender period ended on 19th September 2023, and the contract period began on 21st September 2023. The contracting authority, Norfolk County Council, is based in Norwich, East of England. The procurement falls under the services category.

This tender for service management software by the Norfolk County Council can be an opportunity for businesses, particularly those offering software package and information systems services. Small and medium-sized enterprises (SMEs) are deemed suitable for participation. The awarded contract worth £230,000 GBP was granted to Industrial and Financial Systems, IFS UK Ltd. Businesses in the East of England region, especially those focusing on IT services, could find this tender suitable for business expansion and growth.

## Notice

Norfolk County Council has purchased service management software via G-Cloud 13 ( Crown Commercial Services Framework). The value included is for contract until 31 March 2025 and is exclusive of VAT. The Council has the right to extend the contract for another 1 year plus 1 year.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c7201ca2-d006-4694-9f06-7be011cc11e9 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Sep 2023 |
| Submission deadline | 19 Sep 2023 |
| Future notice date | Not specified |
| Award date | 20 Sep 2023 |
| Contract period | 20 Sep 2023 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £230,000 |
| Lots value | Not specified |
| Awards value | £230,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORFOLK COUNTY COUNCIL |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 2DH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Lakenham |
| Westminster constituency | Norwich South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INDUSTRIAL AND FINANCIAL SYSTEMS, IFS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 27 Sep 2023 at 12:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c7201ca2-d006-4694-9f06-7be011cc11e9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c7201ca2-d006-4694-9f06-7be011cc11e9
  27th September 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-293fd264-9f18-4866-9834-899f768f8e66. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-293fd264-9f18-4866-9834-899f768f8e66.json.