---
title: "Case Management Tool"
ocid: "ocds-b5fd17-295e39a7-0d1a-4fe1-a267-014fdf2043f0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-295e39a7-0d1a-4fe1-a267-014fdf2043f0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-295e39a7-0d1a-4fe1-a267-014fdf2043f0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-295e39a7-0d1a-4fe1-a267-014fdf2043f0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2026-04-10"
---

# Case Management Tool

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-295e39a7-0d1a-4fe1-a267-014fdf2043f0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-295e39a7-0d1a-4fe1-a267-014fdf2043f0)  
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## Summary

The procurement process for the "Case Management Tool" has been concluded by the Department for Work and Pensions, with Netpremacy Limited being awarded the contract. This contract falls under the IT services category, addressing consulting, software development, Internet, and support needs. Located in the North West region of the United Kingdom, the procurement was conducted through a selective method, specifically a call-off from a framework agreement. The tender, aimed at scaling up case management capabilities, had its tender period ending on 4 February 2026, with the contract scheduled to run from 6 April 2026 to 5 April 2027. The awarded contract's value is estimated at £263,685.28, with the entire project valued at £527,370.56.

This contract presents a significant opportunity for businesses specialising in IT services, particularly those that can offer consulting and software development support. Small and Medium Enterprises (SMEs) are particularly encouraged, as they are deemed suitable participants. Companies capable of delivering scalable solutions and enhancing case management systems stand to benefit greatly from securing similar contracts, facilitating growth through government partnerships and expanding their client base in the public sector.

## Notice

We require a Zendesk tooling for 25-30 users i.e. Case Managers, Team leaders, SAM resource that enables us within our current MVS to scale up to the numbers that will test the hypothesis that this model should form part of the new PIP Service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dad3e482-7b4c-4eee-bb38-8ca336494f34 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Apr 2026 |
| Submission deadline | 4 Feb 2026 |
| Future notice date | Not specified |
| Award date | 31 Mar 2026 |
| Contract period | 5 Apr 2026 - 5 Apr 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £527,370 |
| Lots value | Not specified |
| Awards value | £263,685 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 2DP |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETPREMACY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 10 Apr 2026 at 10:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/dad3e482-7b4c-4eee-bb38-8ca336494f34

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/dad3e482-7b4c-4eee-bb38-8ca336494f34
  10th April 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-295e39a7-0d1a-4fe1-a267-014fdf2043f0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-295e39a7-0d1a-4fe1-a267-014fdf2043f0.json.