---
title: "ITSM Tooling Riverbed September 23 Support Renewal and Trade-Up HW & SW with Support"
ocid: "ocds-b5fd17-29953801-02af-45df-8261-61f74cce9257"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-29953801-02af-45df-8261-61f74cce9257"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-29953801-02af-45df-8261-61f74cce9257.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-29953801-02af-45df-8261-61f74cce9257.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF DEFENCE"
published: "2023-12-19"
---

# ITSM Tooling Riverbed September 23 Support Renewal and Trade-Up HW & SW with Support

Buyer: MINISTRY OF DEFENCE  
Current stage: Award  
OCID: ocds-b5fd17-29953801-02af-45df-8261-61f74cce9257

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## Summary

The Ministry of Defence has awarded a contract for IT services for consulting, software development, Internet, and support. The contract, titled "ITSM Tooling Riverbed September 23 Support Renewal and Trade-Up HW & SW with Support," has been awarded to CDW Limited. The contract is valued at £1,272,785.11 GBP and involves the annual renewal of software licences, support, and hardware maintenance under the ITSM Tooling capability. The procurement method used was selective, with a call-off from a framework agreement. The contract period starts on September 2, 2023, and ends on September 1, 2024. The tender period ended on August 25, 2023.

This procurement opportunity presents a potential for business growth, particularly for companies offering IT services and software solutions. Small and medium-sized enterprises (SMEs) are deemed suitable for this project. The location for the delivery of services is in the South West region of the United Kingdom. Businesses interested in contracting with the Ministry of Defence should ensure compliance with the requirements outlined in the tender for a chance to compete for similar future opportunities in the IT services sector.

## Notice

The Authority's ISM (Operational Service Management) ITSM (Integrated Technical Solutions Management) Tooling SMITS (Service Management Integrated Technical Solutions) includes a collection of various software licences and their associated software licencing support and hardware maintenance. The annual renewal of the licences, support and maintenance under the ITSM Tooling capability is required to ensure optimal functionality, allowing Strategic Command to utilise the software without any impact to service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f72ef251-0bd1-4d44-88dd-f09834faf863 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Dec 2023 |
| Submission deadline | 25 Aug 2023 |
| Future notice date | Not specified |
| Award date | 29 Aug 2023 |
| Contract period | 1 Sep 2023 - 1 Sep 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,272,785 |
| Lots value | Not specified |
| Awards value | £1,272,785 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF DEFENCE |
| Locality | WILTSHIRE, |
| Post town | Swindon |
| Postcode | SN13 9NR |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK72 Wiltshire |
| Local authority | Wiltshire |
| Electoral ward | Corsham Ladbrook |
| Westminster constituency | Chippenham |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CDW |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 19 Dec 2023 at 14:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f72ef251-0bd1-4d44-88dd-f09834faf863

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f72ef251-0bd1-4d44-88dd-f09834faf863
  19th December 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/59c9e176-74d6-42e7-8e7a-989c6eb3a06f
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/225bb291-3d34-40a6-afe2-a711d3562fe2

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-29953801-02af-45df-8261-61f74cce9257. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-29953801-02af-45df-8261-61f74cce9257.json.