---
title: "Front End Service"
ocid: "ocds-b5fd17-29d0c95a-d20f-4a73-a05e-5d0fcb7e8657"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-29d0c95a-d20f-4a73-a05e-5d0fcb7e8657"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-29d0c95a-d20f-4a73-a05e-5d0fcb7e8657.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-29d0c95a-d20f-4a73-a05e-5d0fcb7e8657.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2020-10-13"
---

# Front End Service

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-29d0c95a-d20f-4a73-a05e-5d0fcb7e8657

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## Summary

The Home Office, through UK Visas and Immigration (UKVI), is currently involved in a public procurement process for the "Front End Service". This procurement aims to develop a streamlined and digitised application service within the public services sector, specifically the data collection and collation industry. The contract is valued at £94 million and is set to commence on 13th April 2019, lasting for three years, with possible extensions for an additional two years. This initiative includes core services such as biometric capture and identity checks, and is being executed through a selective procurement method involving a competitive procedure with negotiation. The tender period ended on 13th April 2018.

This tender presents significant opportunities for businesses, especially those specialising in digital technologies, biometric solutions, and data management services. Firms capable of offering innovative self-service and mobile solutions will be particularly well-suited to compete, given the emphasis on enhancing the customer experience. As the UKVI seeks to modernise its services, suppliers that can demonstrate efficiency and adaptability in delivering both core and added-value services are likely to thrive in this evolving market, aligning closely with the Government's strategic ambition to improve public service delivery.

## Notice

The Home Office acting through UK Visas and Immigration (UKVI) is the Authority procuring FES (UK). UKVI's strategic ambition for FES (UK) is to create a streamlined, digitised and accessible application service, whilst offering a choice for customers in how they experience that service and facilitate opportunities to generate revenue that align with customer demand. UKVI's ambition is to move, where appropriate, to a self-service, digital experience for all parts of the application process. UKVI believes that there is a role for a commercial supplier in achieving this ambition within the UK and particularly to diversify the offer, deliver efficiency and enhance the customer experience. The services in the scope of this procurement fall into three main categories; * core services, * priority services, and * added value services. These services will be contracted for a three year period with an option for the Authority to extend for up to two additional years. Core Services * Biometric capture, * Identity check, and * Digitisation of supporting evidence. The FES (UK) Supplier will be required to provide the biometric capture hardware and software and transmit individuals' biometric data in a way that reconciles with the Authority systems. 3 / 5 All identity documents and supporting evidence will be checked and digitised or electronically sourced and transmitted in a way that reconciles with Authority systems. The FES (UK) Supplier will be required to provide the digitisation or electronic sourcing solution and any hardware and software. The FES (UK) Supplier will undertake an identity check to confirm the customer has the same details and physical appearance as the identity document photo. The FES (UK) Supplier is encouraged to deliver a mixed economy and continue to innovatively develop solutions, as technology and customer behaviour evolves over the term. These may include mobile, on-demand and self-service solutions for any core services. Priority Services The FES (UK) Supplier will be required to support UKVI Priority services that provide faster decision alternatives to the standard service. They will be required to identify Priority service customers and ensure service interaction is undertaken in line with UKVI defined timescales. Added Value Services The FES (UK) Supplier will provide optional services which a customer may choose to purchase in addition to the Core services in order to supplement and/or enhance their experience (referred to as Added Value Services (AVS)). The FES (UK) Supplier will be expected to develop and continually evolve its range of AVS, through its knowledge of the market. Existing demand for such services, that may be related to or are in addition to but do not form part of the Core services, will be shared by the Authority. These AVS are expected to generate a revenue stream. The AVS could offer additional convenience, comfort and assistance to customers and could include variations on delivery of Core services a

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ec5031ea-021e-471a-86cf-af540e8d8efa |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Oct 2020 |
| Submission deadline | 13 Apr 2018 |
| Future notice date | Not specified |
| Award date | 12 Apr 2018 |
| Contract period | 12 Apr 2019 - 30 Nov 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £94,000,000 |
| Lots value | Not specified |
| Awards value | £94,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOPRA STERIA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 75 - Administration, defence and social security services

### Codes

- 72314000 - Data collection and collation services
- 72317000 - Data storage services
- 75110000 - General public services

## Release History

- 13 Oct 2020 at 15:55 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ec5031ea-021e-471a-86cf-af540e8d8efa
- 11 Mar 2020 at 13:47 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ec5031ea-021e-471a-86cf-af540e8d8efa
- 8 Apr 2019 at 09:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ec5031ea-021e-471a-86cf-af540e8d8efa

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ec5031ea-021e-471a-86cf-af540e8d8efa
  13th October 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a23e865f-7cba-48c1-9911-fc056346762b
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d06982bb-24d6-4f27-8161-8c5bbdefc87e
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4a5ab840-4269-428a-b3a3-3b4d4de4c446
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/fa69543d-a1ab-4488-9c34-99bf58569d54
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8ccd6a70-76bd-4d41-9b42-d34db55298d7
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/02fab059-02cc-402d-9efb-b18659fbcbc7
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a2ace827-80ca-46df-9fa3-e8eeec62519a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0e246d1e-2dd3-4d9f-adb1-671f97445a27
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/02ae9861-1248-4b87-a3d1-b1c18b5124bd
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3b91c549-e8ea-4b8e-a9b3-cd940ecc1f20
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/aee82156-8527-42ea-93a2-160a2e770512
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3bc419c7-dada-492f-af71-8032d43eb79b
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/512c5f94-e357-4d04-8044-5463bd333fc9
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3fe29b98-3896-497a-aaad-38b49d655a05
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/29ebaaf8-a97d-4d7a-bf4d-b26dc62eeaf6
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d7e63643-1103-4679-9df2-c6dcd9f64bbc
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ded0c5f4-7314-4770-baa1-48910acd3e7a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/566209c6-f09e-4769-a0ec-50f4a62eeafe
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0ea58551-52f0-4959-a474-0f4df7df4beb
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/fb386626-c4a5-40cb-b670-513139dd9080
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4fba324a-1bff-43cd-9076-dea61f1b34b4
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4a575324-409d-4a65-b379-b75162cb723d
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/49d79251-9b91-406a-9b26-6e831e65636f
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/808c66a6-ecfe-49a7-b71b-69a7354ff26d
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/25ff1d4e-32c2-47f8-a52c-1780a4b15685
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a5fc67ec-5bbf-4979-aeb9-733a77eac56e
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1088d6c0-b88f-4639-b8de-5b9d6b92e33f
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e4580dbf-0a86-45b0-a95c-f6e0c4df8caa
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/dfbbfd10-e44c-43b2-826e-76f0d7f590f7
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1a1636e4-9feb-4a4a-bfa6-d6433107ac3c

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-29d0c95a-d20f-4a73-a05e-5d0fcb7e8657. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-29d0c95a-d20f-4a73-a05e-5d0fcb7e8657.json.