--- title: "ICT - Telephone Support & Exchange System" ocid: "ocds-b5fd17-29f26b24-bc66-4870-a742-3449e6825fa3" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-29f26b24-bc66-4870-a742-3449e6825fa3" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-29f26b24-bc66-4870-a742-3449e6825fa3.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-29f26b24-bc66-4870-a742-3449e6825fa3.json" source: "Contracts Finder" current_stage: "Tender" buyer: "GREENSQUARE GROUP LIMITED" published: "2020-01-07" --- # ICT - Telephone Support & Exchange System Buyer: GREENSQUARE GROUP LIMITED Current stage: Tender OCID: ocds-b5fd17-29f26b24-bc66-4870-a742-3449e6825fa3 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-29f26b24-bc66-4870-a742-3449e6825fa3) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-29f26b24-bc66-4870-a742-3449e6825fa3.json) ## Summary GreenSquare Group Limited is seeking a Service Provider for their project titled "ICT - Telephone Support & Exchange System", which involves full management, support, and advice for their telephony and contact centre systems. This procurement falls under the services category with a classification of IP telephone services. The current stage of the procurement process is planning, with key dates including a deadline for tender submissions on 10th January 2020 at 23:59 hours. Expressions of interest are open until the same date, and clarifications can be requested until 3rd January 2020 at 17:00 hours. The process is being conducted using an open procurement method. This tender presents a valuable opportunity for businesses specialising in IP telephone services, IT support, and remote management solutions. Small and medium-sized enterprises (SMEs) are particularly encouraged to compete for this contract, which can lead to significant business growth by allowing successful bidders to establish or expand their service offerings within the public sector. Companies that can demonstrate expertise in telephony and contact centre systems management will be well-suited to participate in this tender process. ## Notice GreenSquare are seeking a Service Provider to provide full management, support and advice for comprehensive telephone and remote support of their business critical telephony and contact centre systems and a number of related projects. Additional information: Interested parties may Express Interest in this opportunity via the GreenSquare In-tend supplier portal (https://in-tendhost.co.uk/greensquare) upon which you will receive electronic documentation. Please be aware that once registered on the GreenSquare supplier portal you will be required to upload various mandatory documents before you can submit your tender submission and in addition to the tender documents. Please allow plenty of time to complete the mandatory document(s) upload before the tender return deadline (10/01/2020 @ 23:59 hours). Expressions of Interest open to 10/01/2020 @ 23:59 hours Clarifications or requests open to 03/01/2020 @ 17:00 hours Tender submission deadline (fixed) 10/01/2020 @23:59 hours Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5a4d4fff-b5f5-4785-a50d-6232c9507567 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Jan 2020 | | Submission deadline | 10 Jan 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 19 Mar 2020 - 18 Mar 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | GREENSQUARE GROUP LIMITED | | Locality | WILTSHIRE | | Post town | Swindon | | Postcode | SN14 0GU | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK7 Gloucestershire and Wiltshire | | ITL 3 | TLK72 Wiltshire | | Local authority | Wiltshire | | Electoral ward | Chippenham Cepen Park & Hunters Moon | | Westminster constituency | Chippenham | | Delivery location | Not specified | ## CPV Codes ### Divisions - 64 - Postal and telecommunications services ### Codes - 64215000 - IP telephone services ## Release History - 7 Jan 2020 at 09:23 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5a4d4fff-b5f5-4785-a50d-6232c9507567 - 7 Jan 2020 at 09:22 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5a4d4fff-b5f5-4785-a50d-6232c9507567 - 7 Jan 2020 at 09:18 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5a4d4fff-b5f5-4785-a50d-6232c9507567 - 7 Jan 2020 at 09:18 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5a4d4fff-b5f5-4785-a50d-6232c9507567 - 28 Nov 2019 at 15:27 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5a4d4fff-b5f5-4785-a50d-6232c9507567 - 28 Nov 2019 at 15:11 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5a4d4fff-b5f5-4785-a50d-6232c9507567 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/5a4d4fff-b5f5-4785-a50d-6232c9507567 7th January 2020 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/greensquare/aspx/ Additional information on how to apply for this contract ## Notice URLs - http://www.greensquaregroup.com - https://in-tendhost.co.uk/greensquare ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-29f26b24-bc66-4870-a742-3449e6825fa3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-29f26b24-bc66-4870-a742-3449e6825fa3.json.