---
title: "Ethnographic Study of SME's"
ocid: "ocds-b5fd17-29ff1a5e-b4c7-4a07-a0dc-b78a93ff1963"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-29ff1a5e-b4c7-4a07-a0dc-b78a93ff1963"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-29ff1a5e-b4c7-4a07-a0dc-b78a93ff1963.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-29ff1a5e-b4c7-4a07-a0dc-b78a93ff1963.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2022-03-03"
---

# Ethnographic Study of SME's

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-29ff1a5e-b4c7-4a07-a0dc-b78a93ff1963

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## Summary

The procurement process involves H M Revenue & Customs as the buying organisation, commissioning an ethnographic study titled "Ethnographic Study of SME's". This research falls under the industry category of Research Services, specifically aimed at providing insight into the experiences of SMEs. The contract, valued at £165,000, has a duration starting from 11th February 2022 to 11th February 2024. The procurement method employed was selective, utilising a call-off from a framework agreement, with the tender period concluding on 14th January 2022.

This tender presents significant opportunities for businesses, particularly small and medium-sized enterprises (SMEs) specialising in research services and ethnographic methodologies. Companies with expertise in conducting qualitative research and an understanding of the SME sector would be well-positioned to engage in similar tenders. The insights developed from this project could enhance service offerings around customer experience and strategic alignment for HMRC, thereby opening avenues for businesses that can contribute effectively to such research initiatives.

## Notice

HMRC are commissioning the following research to develop insight into the current experiences of SME's. This research should provide an in-depth insight into the operating environment of SME's using longitudinal ethnographic methods. Anticipated outputs are to assess whether SME's lived experiences are reflected in HMRC's core strategy in order to ensure HMRC is meeting the needs of its customers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c49aaea4-1183-483f-b2aa-0ad4609aa869 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Mar 2022 |
| Submission deadline | 14 Jan 2022 |
| Future notice date | Not specified |
| Award date | 1 Feb 2022 |
| Contract period | 11 Feb 2022 - 11 Feb 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £165,000 |
| Lots value | Not specified |
| Awards value | £165,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M60 9LA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Ordsall |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IPSOS RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 3 Mar 2022 at 13:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c49aaea4-1183-483f-b2aa-0ad4609aa869

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c49aaea4-1183-483f-b2aa-0ad4609aa869
  3rd March 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8d8406d2-7053-4d4b-b4af-ed8caf72cebb
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1e3fe09c-5aae-4d6f-a2a3-c96b02ed4d3a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-29ff1a5e-b4c7-4a07-a0dc-b78a93ff1963. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-29ff1a5e-b4c7-4a07-a0dc-b78a93ff1963.json.