---
title: "High Intensity User Service"
ocid: "ocds-b5fd17-2a191629-dacd-4da1-a092-475a6f805340"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2a191629-dacd-4da1-a092-475a6f805340"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2a191629-dacd-4da1-a092-475a6f805340.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2a191629-dacd-4da1-a092-475a6f805340.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NEWCASTLE CITY COUNCIL"
published: "2025-02-26"
---

# High Intensity User Service

Buyer: NEWCASTLE CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-2a191629-dacd-4da1-a092-475a6f805340

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## Summary

Newcastle City Council has awarded a contract for a "High Intensity User Service" to The British Red Cross Society. This service, classified under the CPV code 85312500 (Rehabilitation services), is set to operate city-wide in Newcastle, North East England. Partnering with local authorities and various specialist services, the project aims to meet the specific needs of service users. The procurement process was completed via direct award, and the service period runs from 1 April 2024 to 31 March 2025. The award was made on 24 February 2025, with the total contract value being £205,000.

This tender offers significant opportunities for businesses in the rehabilitation services sector, particularly those catering to high intensity user services and specialist drug and alcohol treatment. Given that the project is designed to cater to diverse population needs through targeted initiatives, medium and large-scale service providers, including SMEs and VCSEs, would find this opportunity particularly beneficial. The collaboration with the British Red Cross ensures substantial engagement with well-established networks and service frameworks, promising robust business growth and community impact.

## Notice

The British Red Cross and their HIU Service will provide a city-wide service working with the local authority and partners to tailor delivery to best meet population needs. This may include the delivery of targeted initiatives by group of identity, interest or locality. They will work closely with Newcastle Treatment and Recovery, Specialist Drug and Alcohol Treatment Services (CNTW/NTaR) as well as recovery provision across the city to best meet the needs of service users

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9afc3058-89ed-4496-97a1-93564f1c5254 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Direct Award |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Feb 2025 |
| Submission deadline | 31 Mar 2024 |
| Future notice date | Not specified |
| Award date | 24 Feb 2025 |
| Contract period | 31 Mar 2024 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £205,000 |
| Lots value | Not specified |
| Awards value | £205,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NEWCASTLE CITY COUNCIL |
| Locality | NEWCASTLE-UPON-TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 8QH |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE BRITISH RED CROSS SOCIETY |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85312500 - Rehabilitation services

## Release History

- 26 Feb 2025 at 14:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9afc3058-89ed-4496-97a1-93564f1c5254

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9afc3058-89ed-4496-97a1-93564f1c5254
  26th February 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0e7ba906-905c-4c35-bc5e-22cd978bf472

## Notice URLs

- http://www.newcastle.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2a191629-dacd-4da1-a092-475a6f805340. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2a191629-dacd-4da1-a092-475a6f805340.json.