--- title: "Contract for an Information Technology Service Management System" ocid: "ocds-b5fd17-2a1cb9c6-6f56-414e-a266-192a573a9988" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2a1cb9c6-6f56-414e-a266-192a573a9988" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2a1cb9c6-6f56-414e-a266-192a573a9988.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-2a1cb9c6-6f56-414e-a266-192a573a9988.json" source: "Contracts Finder" current_stage: "Tender" buyer: "DURHAM COUNTY COUNCIL" published: "2020-08-04" --- # Contract for an Information Technology Service Management System Buyer: DURHAM COUNTY COUNCIL Current stage: Tender OCID: ocds-b5fd17-2a1cb9c6-6f56-414e-a266-192a573a9988 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2a1cb9c6-6f56-414e-a266-192a573a9988) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2a1cb9c6-6f56-414e-a266-192a573a9988.json) ## Summary Durham County Council is currently seeking tenders for a contract titled "Contract for an Information Technology Service Management System." This procurement falls under the services category, specifically focusing on software packages and information systems. The tender period is scheduled to close on 3rd September 2020, with the contract expected to start on 1st December 2020 and potentially extend up to 30th November 2035. The total estimated value of the contract is £1,500,000, accounting for its potential extensions, which will depend on budget availability. The procurement method selected is an open procedure. This tender provides a significant opportunity for small and medium-sized enterprises (SMEs) specialising in IT services and software development, particularly those with experience in information technology service management systems. Businesses that can demonstrate a strong understanding of public sector requirements and offer innovative solutions may find this contract advantageous for expanding their client base. With an initial term of three years and the possibility of extension, successful bidders could secure a long-term engagement with a key local authority. ## Notice This contract is initially for the ITSM system and will be let in the first instance on a 3 year contract with scope to extend for a further 3 years and continue annually thereafter (to a maximum length of 15 years). The estimated value of the contract has taken into account the potential length and scope of the contract. Any extensions will be subject to budget availability within the Council. Therefore the PS1,500,000 is not the budget available for the ITSM for it's initial contract term. It is the estimated spend for the potential life of the contract. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5b259e99-02dc-4c1c-a3d6-d8e227a03424 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 4 Aug 2020 | | Submission deadline | 3 Sep 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Dec 2020 - 30 Nov 2035 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DURHAM COUNTY COUNCIL | | Locality | DURHAM | | Post town | Durham | | Postcode | DH1 5UJ | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear | | ITL 3 | TLC41 Durham | | Local authority | County Durham | | Electoral ward | Neville's Cross | | Westminster constituency | City of Durham | | Delivery location | TLC North East (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 4 Aug 2020 at 17:33 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5b259e99-02dc-4c1c-a3d6-d8e227a03424 - 4 Aug 2020 at 17:31 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/3eaf3f72-9f2a-432e-8bd4-2b0bd861d4c5 - 4 Aug 2020 at 17:28 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1b6fdc22-a773-4d84-b55d-7bf414990899 - 4 Aug 2020 at 17:26 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/4fefb338-f29a-4823-b314-728e6d969c41 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/5b259e99-02dc-4c1c-a3d6-d8e227a03424 4th August 2020 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/3eaf3f72-9f2a-432e-8bd4-2b0bd861d4c5 4th August 2020 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/1b6fdc22-a773-4d84-b55d-7bf414990899 4th August 2020 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/4fefb338-f29a-4823-b314-728e6d969c41 4th August 2020 - Opportunity notice on Contracts Finder - http://www.nepo.org Further information relating to this opportunity (Reference DN489926) can be found on the NEPO website using the URL above ## Notice URLs - http://www.durham.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2a1cb9c6-6f56-414e-a266-192a573a9988. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2a1cb9c6-6f56-414e-a266-192a573a9988.json.