---
title: "Cloud-hosted Telephony System"
ocid: "ocds-b5fd17-2a472a2c-dea8-4842-b59d-34c12fed9ab1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2a472a2c-dea8-4842-b59d-34c12fed9ab1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2a472a2c-dea8-4842-b59d-34c12fed9ab1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2a472a2c-dea8-4842-b59d-34c12fed9ab1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SHEFFIELD CITY COUNCIL"
published: "2023-08-09"
---

# Cloud-hosted Telephony System

Buyer: SHEFFIELD CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-2a472a2c-dea8-4842-b59d-34c12fed9ab1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2a472a2c-dea8-4842-b59d-34c12fed9ab1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2a472a2c-dea8-4842-b59d-34c12fed9ab1.json)

## Summary

The Sheffield City Council awarded a contract for a Cloud-hosted Telephony System to Content Guru Ltd. The contract value is £1,791,660 GBP, and the contract period is from 1st August 2023 to 31st July 2026. This procurement process was a direct award, with the decision made on 31st July 2023. The system will support contact center calls, call recording, statistical reports, call routing, natural language processing, and web chat, among other features.

This opportunity can be beneficial for businesses offering Communication software packages, particularly those experienced in providing cloud-hosted SaaS telephony solutions. The procurement process focused on services, and the delivery region was specified as Yorkshire and the Humber in the United Kingdom. Businesses interested in providing scalable telephony services may find this contract from the Sheffield City Council a suitable opportunity for expanding their operations.

## Notice

Cloud-hosted Software as a Service (SaaS), Telephony platform specifically supporting the following: * Contact Centre Telephone calls * Call Recording * Telephone statistical reports * Call Routing * Natural language processing * Telephone based self-service * Web Chat * Physical desktop phones system The service required is to be accessed over the internet via a web browser, the functionality of which shall cover two critical areas internally and externally. The decision taken to award this contract was made on 31 July 2023. The contract award was made using G-Cloud 13 Key Criteria Search. The search resulted in a single supplier.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e5ac2eed-e7b1-4537-9ce2-39ace8db4d36 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Aug 2023 |
| Submission deadline | 5 Jul 2023 |
| Future notice date | Not specified |
| Award date | 30 Jul 2023 |
| Contract period | 31 Jul 2023 - 31 Jul 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,791,660 |
| Lots value | Not specified |
| Awards value | £1,791,660 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SHEFFIELD CITY COUNCIL |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 2HH |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CONTENT GURU |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48510000 - Communication software package

## Release History

- 9 Aug 2023 at 12:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e5ac2eed-e7b1-4537-9ce2-39ace8db4d36

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e5ac2eed-e7b1-4537-9ce2-39ace8db4d36
  9th August 2023 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=70386&B=UK
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104130
  User / Company

## Notice URLs

- https://www.sheffield.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2a472a2c-dea8-4842-b59d-34c12fed9ab1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2a472a2c-dea8-4842-b59d-34c12fed9ab1.json.