---
title: "Firmstep Specialist Consultancy Support"
ocid: "ocds-b5fd17-2a4d8c83-0581-46ff-a03b-e3043c62b7a2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2a4d8c83-0581-46ff-a03b-e3043c62b7a2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2a4d8c83-0581-46ff-a03b-e3043c62b7a2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2a4d8c83-0581-46ff-a03b-e3043c62b7a2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WATFORD BOROUGH COUNCIL"
published: "2020-11-02"
---

# Firmstep Specialist Consultancy Support

Buyer: WATFORD BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-2a4d8c83-0581-46ff-a03b-e3043c62b7a2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2a4d8c83-0581-46ff-a03b-e3043c62b7a2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2a4d8c83-0581-46ff-a03b-e3043c62b7a2.json)

## Summary

The procurement process involves Watford Borough Council, which is seeking specialist consultancy support for its Firmstep CRM platform. The tender titled "Firmstep Specialist Consultancy Support" falls under the software consultancy services industry category and is located in Watford, in the East of England. The procurement method used is an open procedure, and the procurement stage is complete, with the contract awarded on 29th July 2020. The contract period commenced on 3rd August 2020 and extends until 28th July 2025, with a total contract value of £160,000.

This tender presents an excellent opportunity for businesses looking to expand their services in software consultancy, particularly those with expertise in CRM systems. Potential competitors would include larger consultancy firms capable of offering the necessary specialist support for ongoing maintenance and development, as well as disaster recovery services. Companies with a strong background in digital solution implementations and that can navigate the public sector's complex requirements would be well-suited for this contract.

## Notice

Watford Borough Council (WBC) is looking to engage specialist Firmstep expertise to support the ongoing maintenance, development and disaster recovery of services hosted on the council's Firmstep CRM platform on a call off basis.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5f0d79ad-a944-4d43-b38a-0e4ddb63adb1 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Nov 2020 |
| Submission deadline | 28 Jul 2020 |
| Future notice date | Not specified |
| Award date | 28 Jul 2020 |
| Contract period | 2 Aug 2020 - 28 Jul 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £160,000 |
| Lots value | Not specified |
| Awards value | £160,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WATFORD BOROUGH COUNCIL |
| Locality | WATFORD |
| Post town | Watford |
| Postcode | WD17 3EX |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH27 South West Hertfordshire |
| Local authority | Watford |
| Electoral ward | Park |
| Westminster constituency | Watford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ALGORYTHM |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72266000 - Software consultancy services

## Release History

- 2 Nov 2020 at 12:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5f0d79ad-a944-4d43-b38a-0e4ddb63adb1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5f0d79ad-a944-4d43-b38a-0e4ddb63adb1
  2nd November 2020 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=539333942
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2a4d8c83-0581-46ff-a03b-e3043c62b7a2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2a4d8c83-0581-46ff-a03b-e3043c62b7a2.json.