--- title: "EBC - Residential Property Managing Agent Service" ocid: "ocds-b5fd17-2a62031d-37e5-4651-b2df-1400cec3ed8f" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2a62031d-37e5-4651-b2df-1400cec3ed8f" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2a62031d-37e5-4651-b2df-1400cec3ed8f.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-2a62031d-37e5-4651-b2df-1400cec3ed8f.json" source: "Contracts Finder" current_stage: "Tender" buyer: "ELMBRIDGE BOROUGH COUNCIL" published: "2024-09-06" --- # EBC - Residential Property Managing Agent Service Buyer: ELMBRIDGE BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-2a62031d-37e5-4651-b2df-1400cec3ed8f [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2a62031d-37e5-4651-b2df-1400cec3ed8f) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2a62031d-37e5-4651-b2df-1400cec3ed8f.json) ## Summary Elmbridge Borough Council is seeking a service provider for its "EBC - Residential Property Managing Agent Service" under an open procedure. This tender focuses on property management services of real estate on a contract basis, covering multiple key areas such as customer services, tenancy and estate management, responsive repairs, landlord health and safety compliance, and support for new property acquisitions and disposals. The process is currently in the tender stage, with a tender period ending on 30th September 2024 at 09:00 BST. Services are to be provided in the South East region of the United Kingdom, with the contract running from 1st July 2025 to 30th June 2028. Interested bidders must complete their submissions electronically via the SE Shared Services Procurement e-Sourcing portal. This tender presents substantial growth opportunities for businesses experienced in property management and related services. Small and medium-sized enterprises (SMEs) particularly stand to benefit from competing for this contract, as it offers a multi-faceted service requirement encompassing customer interaction, tenancy management, maintenance, and health and safety. Companies with expertise in these areas and a strong operational presence in the South East region are well-suited to apply. Additionally, the extensive scope of services required indicates potential for forming subcontracting partnerships, thus further expanding business opportunities within the local economy. ## Notice EBC seeks to appoint a Service Provider capable of delivering the following services, either directly or through third parties: o Customer Services: Managing customer contact and out-of-hours service provision, complaint management, and the holding and processing of customer data, including regular collection of tenant circumstances and vulnerabilities. This also includes tenant engagement and consultation. o Tenancy Management: Providing lettings services, completing CORE returns, proactively managing antisocial behavior, overseeing mutual exchanges, handling tenancy changes, and addressing tenancy fraud. o Tenancy Sustainment: Offering financial management support, domestic abuse support, safeguarding services, and assistance in accessing services necessary to sustain tenancies. o Estate Management: Including estate inspections, cleaning, window cleaning, and grounds maintenance. o Responsive Repairs and Void Works: Ensuring timely and effective repairs and preparation of void properties for new tenants. o Landlord Health and Safety: Ensuring compliance with all health and safety regulations and maintaining safe living conditions. o Support for New Property Acquisitions and Disposals: Assisting with the acquisition of new properties and the disposal of existing ones. o Rent and Service Charge Management: Setting, collecting, and managing rent and service charges. o Tenant Satisfaction: Collecting and reporting on tenant satisfaction, including conducting Tenant Satisfaction Measures bi-annually. Additional information: The ITT is to be completed electronically using the SE Shared Services Procurement e-Sourcing portal. http://www.sesharedservices.org.uk/esourcing The SE Shared Services e-Sourcing portal provides a web-based tool that enable the Council and Potential Bidders to conduct the strategic activities of the procurement lifecycle over the internet. It provides a simple, secure and efficient means for managing tendering and quotation activities reducing the time and effort required for both buyers and Potential Bidders. Before completing a Bid, Bidders should ensure that the email address that has been used to register with the e-tendering portal is checked regularly as the e-tendering portal will generate automatic notifications to this email address when there are updates, changes or messages sent to the project or from the project team. Bidders should also check that their organisation details are correct and up to date. Please do not contact Elmbridge Borough Council directly. All technical queries regarding access to and submission of the Bid document should be directed to the e-tendering portal help desk: In-Tend Support: 0844 272 8810 Email: support@in-tend.com Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ecf60055-5388-434e-918e-ac5c9cfc512b | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 6 Sep 2024 | | Submission deadline | 30 Sep 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Jul 2025 - 30 Jun 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ELMBRIDGE BOROUGH COUNCIL | | Locality | SURREY | | Post town | Kingston upon Thames | | Postcode | KT10 9SD | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ2 Surrey, East and West Sussex | | ITL 3 | TLJ25 West Surrey | | Local authority | Elmbridge | | Electoral ward | Esher | | Westminster constituency | Esher and Walton | | Delivery location | TLJ South East (England) | ## CPV Codes ### Divisions - 70 - Real estate services - 75 - Administration, defence and social security services ### Codes - 70330000 - Property management services of real estate on a fee or contract basis - 70333000 - Housing services - 75123000 - Administrative housing services ## Release History - 6 Sep 2024 at 17:11 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ecf60055-5388-434e-918e-ac5c9cfc512b ## Documents - https://www.contractsfinder.service.gov.uk/Notice/ecf60055-5388-434e-918e-ac5c9cfc512b 6th September 2024 - Opportunity notice on Contracts Finder ## Notice URLs - http://www.sesharedservices.org.uk/esourcing ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2a62031d-37e5-4651-b2df-1400cec3ed8f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2a62031d-37e5-4651-b2df-1400cec3ed8f.json.