---
title: "Telephony Replacement Solution"
ocid: "ocds-b5fd17-2a722e08-11e8-4782-8e49-db3f564f7e44"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2a722e08-11e8-4782-8e49-db3f564f7e44"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2a722e08-11e8-4782-8e49-db3f564f7e44.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2a722e08-11e8-4782-8e49-db3f564f7e44.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "MIDLAND HEART"
published: "2022-01-26"
---

# Telephony Replacement Solution

Buyer: MIDLAND HEART  
Current stage: Tender  
OCID: ocds-b5fd17-2a722e08-11e8-4782-8e49-db3f564f7e44

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2a722e08-11e8-4782-8e49-db3f564f7e44)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2a722e08-11e8-4782-8e49-db3f564f7e44.json)

## Summary

Midland Heart is seeking a cloud-based telephony replacement solution to enhance its digital interactions with customers, suppliers, and stakeholders. This contract, titled "Telephony Replacement Solution," falls under the category of software package and information systems and is being processed via an open procurement method. The tender period concludes on 7th February 2022, and the contract period is set to commence on 1st June 2022, lasting until 31st May 2027. The location of the buyer's operations is Birmingham, West Midlands, with delivery addresses extending across various regions including the United Kingdom and British Overseas Territories.

This tender presents significant growth opportunities for businesses with expertise in cloud communications and telephony services. Companies specialising in software solutions, particularly those focused on digital transformation for contact centres and resilient IT infrastructures, would be well-suited to compete. As Midland Heart is not considering small or voluntary community sector enterprises for this procurement, larger firms with the capacity to implement and support comprehensive telephony systems are encouraged to explore this opportunity.

## Notice

Midland Heart need to interact with their customers, suppliers and other stakeholders as effectively and efficiently as possible digitally across multiple channels to achieve their strategic aims. Their legacy on-premise PBX systems have become out of date and are not designed for new technologies or the ever-growing mobile workforce, and therefore require replacing with a resilient, cloud-based platform for the future. They are seeking a cloud-based telephony solution that will not only replace existing on-premise technology across their estate, but also act as an enabler for change delivering significant financial and non-financial benefits. Additional information: Please review all tender documentation as found at https://in-tendhost.co.uk/midlandheart/aspx/Home Is a Recurrent Procurement Type? : No

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1a2f54a4-68b4-484a-bd57-456d9a15c696 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Jan 2022 |
| Submission deadline | 7 Feb 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 22 Jun 2022 - 21 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MIDLAND HEART |
| Locality | ENGLAND |
| Post town | Birmingham |
| Postcode | B15 1LZ |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 26 Jan 2022 at 14:17 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1a2f54a4-68b4-484a-bd57-456d9a15c696
- 7 Jan 2022 at 17:08 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1a2f54a4-68b4-484a-bd57-456d9a15c696

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1a2f54a4-68b4-484a-bd57-456d9a15c696
  26th January 2022 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/midlandheart/aspx/
  Additional information on how to apply for this contract

## Notice URLs

- https://in-tendhost.co.uk/midlandheart/aspx/Home
- https://www.midlandheart.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2a722e08-11e8-4782-8e49-db3f564f7e44. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2a722e08-11e8-4782-8e49-db3f564f7e44.json.