---
title: "HMPO Customer Satisfaction (ICM)"
ocid: "ocds-b5fd17-2a8b2d32-8518-4e3c-b404-8a333988a6d8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2a8b2d32-8518-4e3c-b404-8a333988a6d8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2a8b2d32-8518-4e3c-b404-8a333988a6d8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2a8b2d32-8518-4e3c-b404-8a333988a6d8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2019-03-22"
---

# HMPO Customer Satisfaction (ICM)

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-2a8b2d32-8518-4e3c-b404-8a333988a6d8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2a8b2d32-8518-4e3c-b404-8a333988a6d8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2a8b2d32-8518-4e3c-b404-8a333988a6d8.json)

## Summary

The procurement process involves the Home Office as the buying organisation, with the title "HMPO Customer Satisfaction (ICM)" focusing on market research for passport customer experience. This contract falls under the research services category (CPV code 73110000) and is located in London, with delivery addresses extending across the United Kingdom and beyond. The procurement method used is selective, executed through a call-off from a framework agreement, and the contract value is £600,000. The award was made on 6th January 2017, with the contract period running until 5th February 2021.

This tender presents a significant opportunity for businesses specialising in market research and customer experience analysis, particularly larger entities that can handle substantial contracts. Companies that provide qualitative and quantitative research services and have experience working with governmental bodies will find themselves well-suited to compete for similar contracts in the future. Engaging in this type of procurement can facilitate growth by expanding service offerings and enhancing market visibility.

## Notice

Market Research for passport customer experience.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1deff32c-1eb0-4778-9d24-858dd490092e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Mar 2019 |
| Submission deadline | 6 Jan 2017 |
| Future notice date | Not specified |
| Award date | 6 Jan 2017 |
| Contract period | 6 Jan 2017 - 5 Feb 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £600,000 |
| Lots value | Not specified |
| Awards value | £600,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ICM RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 22 Mar 2019 at 13:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1deff32c-1eb0-4778-9d24-858dd490092e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1deff32c-1eb0-4778-9d24-858dd490092e
  22nd March 2019 - Awarded contract notice on Contracts Finder
- https://atamis-8888.cloudforce.com/sfc/p/58000000L5A4/a/4I000001HwiT/1FxKKzwAIniYRtGQAv768mhcYX4tVKHDKciVvsvGUR8
  Redacted Contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2a8b2d32-8518-4e3c-b404-8a333988a6d8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2a8b2d32-8518-4e3c-b404-8a333988a6d8.json.