--- title: "Welfare benefits and debt advice service" ocid: "ocds-b5fd17-2a917609-e4bf-4197-b404-75c8495ed025" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2a917609-e4bf-4197-b404-75c8495ed025" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2a917609-e4bf-4197-b404-75c8495ed025.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-2a917609-e4bf-4197-b404-75c8495ed025.json" source: "Contracts Finder" current_stage: "Tender" buyer: "THE PIONEER HOUSING AND COMMUNITY GROUP LIMITED" published: "2021-10-29" --- # Welfare benefits and debt advice service Buyer: THE PIONEER HOUSING AND COMMUNITY GROUP LIMITED Current stage: Tender OCID: ocds-b5fd17-2a917609-e4bf-4197-b404-75c8495ed025 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2a917609-e4bf-4197-b404-75c8495ed025) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2a917609-e4bf-4197-b404-75c8495ed025.json) ## Summary The Pioneer Housing and Community Group is inviting proposals for the delivery of a Welfare Benefits and Debt Advice Service. This tender falls under the category of other community, social and personal services, aiming to serve the local community in Castle Vale, Birmingham B35. The tender is currently in the active stage with submissions due by 3rd December 2021. The contract is anticipated to commence on 1st April 2022 and will run until 31st March 2024, with an estimated annual value of £40,000. Interested bidders must be registered with the Financial Conduct Authority to qualify. This opportunity can significantly benefit businesses specialising in financial advisory services, particularly those with experience in delivering money advice and debt management support. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) may find this tender especially suitable, as it allows for personal interaction with clients, enhancing service quality. Proposals will need to demonstrate a robust understanding of local community needs and effective safeguarding measures for vulnerable customers. ## Notice The Pioneer Housing and Community Group (Pioneer Group) is a registered social housing provider based predominantly in Castle Vale, Birmingham B35. Serving 2400 homes and around 1000 leaseholders, we also make some provision to home owners on the estate to sustain a vibrant and sustainable community. We work under a number of familiar brands including Castle Vale Community Housing, Pioneer Places and Stockland Green Community Housing. We provide a number of tenancy types, predominantly social rented property, but we also offer homes under shared ownership, market rent, rent to buy arrangements. We are seeking a partner to deliver our money advice and debt advice services as detailed in the specification document. Interested bidders must be registered with the Financial Conduct Authority (FCA) to provide such services. We are looking for a provider who understands the importance of quality money advice services, delivered face to face and in other ways, and we expect there to be provision to visit customers within their home when necessary. To apply for this opportunity, you should submit your proposal detailing: 1) How you will meet the requirements in the service level agreement outline 2) The structure of the service/staff numbers etc 3) Details of where you will deliver the services from and how you will ensure you meet the needs of Castle Vale and other residents 4) Links to your website 5) Details of your experience in delivering money advice and debt provision, including named reference details for at least two independent organisations who can comment on your ability to deliver such services. You should provide your express consent for us to contact these providers to obtain references. 6) Your GDPR or similarly named polices and details of (or a link to) your data privacy notice 7) Your equality, diversity and inclusion policy, statement or similar 8) Details of the arrangements you have in place to safeguard vulnerable customers, including the DBS arrangements you have in place for staff involved in delivering this contract 9) Details of your price to deliver services under this contract. 10) Details of your registration with the Financial Conduct Authority to provide such services. You should also submit your full company details, including the contact name, full address and company registration details. We will seek further details if your application is successful. The above details should be sent by the closing date to: Lee Steele, Head of Housing and Customer Services, The Pioneer Group, 11 High Street, Castle Vale, Birmingham B35 7PR or by email to lee.steele@pioneergroup.org.uk For an informal discussion regarding this opportunity, please contact Lee Steele on 0121 748 8100 (although please note, he will be unavailable between 5th and 19th November) Please note the PS40,000 price quoted is an estimate and is a per annum figure (not a total price for the length of contract) ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6b32d005-f1f1-436d-af34-317701ee401b | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Limited | | Procurement method details | Competitive quotation (below threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 29 Oct 2021 | | Submission deadline | 3 Dec 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2022 - 31 Mar 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £40,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE PIONEER HOUSING AND COMMUNITY GROUP LIMITED | | Locality | BIRMINGHAM | | Post town | Birmingham | | Postcode | B35 7PR | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG31 Birmingham | | Local authority | Birmingham | | Electoral ward | Castle Vale | | Westminster constituency | Birmingham Erdington | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 98 - Other community, social and personal services ### Codes - 98000000 - Other community, social and personal services ## Release History - 29 Oct 2021 at 10:39 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6b32d005-f1f1-436d-af34-317701ee401b - 29 Oct 2021 at 09:19 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6b32d005-f1f1-436d-af34-317701ee401b ## Documents - https://www.contractsfinder.service.gov.uk/Notice/6b32d005-f1f1-436d-af34-317701ee401b 29th October 2021 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/a84404d7-efdd-47b4-9213-e68c37d3bd88 Detailed service level agreement of services being procured. This should be used to inform your quotation details. ## Notice URLs - https://www.pioneergroup.org.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2a917609-e4bf-4197-b404-75c8495ed025. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2a917609-e4bf-4197-b404-75c8495ed025.json.