---
title: "Interactive Voice Recognition (IVR) Response Communications"
ocid: "ocds-b5fd17-2a983c5f-ef40-4eed-81d2-718f33d5be18"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2a983c5f-ef40-4eed-81d2-718f33d5be18"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2a983c5f-ef40-4eed-81d2-718f33d5be18.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2a983c5f-ef40-4eed-81d2-718f33d5be18.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR EDUCATION"
published: "2021-03-01"
---

# Interactive Voice Recognition (IVR) Response Communications

Buyer: DEPARTMENT FOR EDUCATION  
Current stage: Award  
OCID: ocds-b5fd17-2a983c5f-ef40-4eed-81d2-718f33d5be18

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## Summary

The Department for Education has completed the procurement process for an Interactive Voice Recognition (IVR) Response Communications system, aimed at enhancing customer service through advanced voice technology. This project, valued at £47,800, falls under the services sector and was conducted using a limited procurement method via competitive quotation. The contract period commenced on 21st May 2020 and is set to conclude on 20th May 2021. The location of the contracting authority is Sheffield, England, with associated delivery addresses including various regions within the UK and British Overseas Territories.

This tender presents a significant opportunity for businesses specialising in voice recognition technology and service implementations. Companies that offer customer-centric technology solutions, particularly those that are SMEs, are well-suited to compete for similar contracts. By engaging in such procurements, these businesses can leverage their expertise to secure valuable government contracts that not only enhance their portfolio but also contribute to their growth and visibility within the public sector.

## Notice

The implementation of a customer centric Interactive Voice Response (IVR) process to support the service. This will utilise natural speech technology to predict caller intent and route calls to the most relevant self-service platform to ensure customer assurance, reduce call abandonment and reduce call duplication.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/10b3af6e-9c2e-41a7-9bed-76b775482c42 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Mar 2021 |
| Submission deadline | 1 May 2020 |
| Future notice date | Not specified |
| Award date | 20 May 2020 |
| Contract period | 20 May 2020 - 20 May 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £47,800 |
| Lots value | Not specified |
| Awards value | £47,800 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR EDUCATION |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 2FJ |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MAZARU |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48314000 - Voice recognition software package

## Release History

- 1 Mar 2021 at 16:29 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/10b3af6e-9c2e-41a7-9bed-76b775482c42

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/10b3af6e-9c2e-41a7-9bed-76b775482c42
  1st March 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2a983c5f-ef40-4eed-81d2-718f33d5be18. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2a983c5f-ef40-4eed-81d2-718f33d5be18.json.