---
title: "Out of Hours Call Centre"
ocid: "ocds-b5fd17-2aa66d9c-66d5-4a0a-8dae-ae8d46ed043b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2aa66d9c-66d5-4a0a-8dae-ae8d46ed043b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2aa66d9c-66d5-4a0a-8dae-ae8d46ed043b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2aa66d9c-66d5-4a0a-8dae-ae8d46ed043b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OPTIVO"
published: "2022-11-03"
---

# Out of Hours Call Centre

Buyer: OPTIVO  
Current stage: Award  
OCID: ocds-b5fd17-2aa66d9c-66d5-4a0a-8dae-ae8d46ed043b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2aa66d9c-66d5-4a0a-8dae-ae8d46ed043b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2aa66d9c-66d5-4a0a-8dae-ae8d46ed043b.json)

## Summary

The procurement process for the "Out of Hours Call Centre" contract has been successfully completed by the buying organisation, Optivo, based in Croydon, England. The procurement stage was an open procedure with a tender period ending on 25th July 2022 and a contract period spanning from 17th October 2022 to 16th October 2029. The contract value is £1,289,980. The contract falls under the services category and has been awarded to Appello Careline Limited.

This tender for the call centre services presents an opportunity for small and medium-sized enterprises (SMEs) to compete. Businesses in the call centre industry or related service providers would be well-suited to participate in this tender. Optivo, the contracting authority, aims to establish an Out of Hours Call Centre to enhance its service provision, providing a chance for suppliers to contribute to this vital service delivery area and potentially expand their business through this contract.

## Notice

Call Centre

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/acb4cdfa-6f4b-49d3-a4dc-58d80fbee0ca |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Nov 2022 |
| Submission deadline | 25 Jul 2022 |
| Future notice date | Not specified |
| Award date | 6 Oct 2022 |
| Contract period | 16 Oct 2022 - 16 Oct 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,288,980 |
| Lots value | Not specified |
| Awards value | £1,288,980 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OPTIVO |
| Locality | CROYDON |
| Post town | Croydon |
| Postcode | CR0 9XP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI62 Croydon |
| Local authority | Croydon |
| Electoral ward | Fairfield |
| Westminster constituency | Croydon West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | APPELLO CARELINE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 3 Nov 2022 at 17:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/acb4cdfa-6f4b-49d3-a4dc-58d80fbee0ca

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/acb4cdfa-6f4b-49d3-a4dc-58d80fbee0ca
  3rd November 2022 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=NOV165425
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.optivo.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2aa66d9c-66d5-4a0a-8dae-ae8d46ed043b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2aa66d9c-66d5-4a0a-8dae-ae8d46ed043b.json.