---
title: "Customer Contact Review"
ocid: "ocds-b5fd17-2aac42b9-103b-4230-944d-ff1d11c8cb31"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2aac42b9-103b-4230-944d-ff1d11c8cb31"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2aac42b9-103b-4230-944d-ff1d11c8cb31.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2aac42b9-103b-4230-944d-ff1d11c8cb31.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL HIGHWAYS"
published: "2023-10-31"
---

# Customer Contact Review

Buyer: NATIONAL HIGHWAYS  
Current stage: Award  
OCID: ocds-b5fd17-2aac42b9-103b-4230-944d-ff1d11c8cb31

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2aac42b9-103b-4230-944d-ff1d11c8cb31)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2aac42b9-103b-4230-944d-ff1d11c8cb31.json)

## Summary

The National Highways has awarded a contract for a Customer Contact Review valued at £200,000, falling under the Business and management consultancy services category. The procurement method used was selective, with a call-off from a framework agreement. The contract period is from October 18, 2023, to March 31, 2024, and the tender period ended on October 17, 2023.

This tender provides an opportunity for businesses in the consultancy and related services sector to engage in service provision. Companies experienced in business and management consultancy are well-suited to compete for this contract. The opportunity is in line with the industry category, and interested businesses can explore collaboration with the contracting authority, National Highways, for potential future engagements.

## Notice

Customer Contact Review

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/af1792fe-2026-429e-9a2d-2b0e678b1854 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Oct 2023 |
| Submission deadline | 17 Oct 2023 |
| Future notice date | Not specified |
| Award date | 22 Oct 2023 |
| Contract period | 17 Oct 2023 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000 |
| Lots value | Not specified |
| Awards value | £200,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL HIGHWAYS |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS11 9AR |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Beeston & Holbeck |
| Westminster constituency | Leeds South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PRICEWATERHOUSECOOPERLLP |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79400000 - Business and management consultancy and related services

## Release History

- 31 Oct 2023 at 15:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/af1792fe-2026-429e-9a2d-2b0e678b1854

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/af1792fe-2026-429e-9a2d-2b0e678b1854
  31st October 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2aac42b9-103b-4230-944d-ff1d11c8cb31. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2aac42b9-103b-4230-944d-ff1d11c8cb31.json.