---
title: "Pre-market Engagement (PME): CRM System to Integrate with a CCaaS Platform for Police Control Room & Contact Centre"
ocid: "ocds-b5fd17-2abfd4f3-e89b-428d-814f-afc417c5b526"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2abfd4f3-e89b-428d-814f-afc417c5b526"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2abfd4f3-e89b-428d-814f-afc417c5b526.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2abfd4f3-e89b-428d-814f-afc417c5b526.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "THAMES VALLEY POLICE"
published: "2026-02-09"
---

# Pre-market Engagement (PME): CRM System to Integrate with a CCaaS Platform for Police Control Room & Contact Centre

Buyer: THAMES VALLEY POLICE  
Current stage: Planning  
OCID: ocds-b5fd17-2abfd4f3-e89b-428d-814f-afc417c5b526

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2abfd4f3-e89b-428d-814f-afc417c5b526)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2abfd4f3-e89b-428d-814f-afc417c5b526.json)

## Summary

Thames Valley Police is engaging in a pre-market procurement process for a Customer Relationship Management (CRM) system that will integrate with a Contact Centre as a Service (CCaaS) platform for their Police Control Room and Contact Centre environments. This initiative is in the planning stage, and suppliers are invited to submit responses by 2nd March 2026, marking the engagement end date. The procurement is aimed at software package and information systems, identified under CPV code 48000000, with additional classification under IT services such as consulting and software development, highlighted by CPV code 72000000. The project is located in the South East, United Kingdom, particularly in Kidlington, England.

This tender presents significant business growth opportunities, especially for businesses specialising in CRM and IT solutions. Companies that can demonstrate expertise in software development, consulting, and integration with CCaaS platforms would be well-suited to compete. Additionally, Thames Valley Police is open to submissions from small and medium-sized enterprises (SMEs), making it a viable opportunity for smaller businesses to make their mark in the public procurement market. This procurement could provide a platform for expanding business reach and enhancing expertise in serving law enforcement agencies with advanced technological solutions.

## Notice

HIOWC & TVP is seeking information from qualified suppliers regarding the provision of a Customer Relationship Management (CRM) system that will integrate with a new Contact Centre as a Service (CCaaS) platform currently being procured for our Police Control Room and Contact Centre environments. Please see the attached document for further information and instruction Please submit responses by the closing date to the following address: procurementict@thamesvalley.police.uk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/62ae204a-0cfd-4d42-92a5-22e7f60eae82 |
| Notice type | Planned Procurement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Feb 2026 |
| Submission deadline | Not specified |
| Future notice date | 2 Mar 2026 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THAMES VALLEY POLICE |
| Locality | KIDLINGTON |
| Post town | Oxford |
| Postcode | OX5 2NX |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ14 Oxfordshire CC |
| Local authority | Cherwell |
| Electoral ward | Kidlington East |
| Westminster constituency | Bicester and Woodstock |
| Delivery location | TLJ South East (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 9 Feb 2026 at 10:50 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/62ae204a-0cfd-4d42-92a5-22e7f60eae82
- 5 Feb 2026 at 16:14 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/62ae204a-0cfd-4d42-92a5-22e7f60eae82
- 5 Feb 2026 at 16:11 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/62ae204a-0cfd-4d42-92a5-22e7f60eae82

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/62ae204a-0cfd-4d42-92a5-22e7f60eae82
  9th February 2026 - Early engagement notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/364121c7-b4f7-4164-9f8c-546416a65531
  Pre-market Engagement (PME): CRM System to Integrate with a CCaaS Platform for Police Control Room & Contact Centre

## Notice URLs

- https://www.thamesvalley.police.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2abfd4f3-e89b-428d-814f-afc417c5b526. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2abfd4f3-e89b-428d-814f-afc417c5b526.json.