---
title: "Out of Hours Customer Commnication"
ocid: "ocds-b5fd17-2acba33d-e941-4a95-adea-00cdf94669a5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2acba33d-e941-4a95-adea-00cdf94669a5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2acba33d-e941-4a95-adea-00cdf94669a5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2acba33d-e941-4a95-adea-00cdf94669a5.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "STONEWATER LIMITED"
published: "2021-07-05"
---

# Out of Hours Customer Commnication

Buyer: STONEWATER LIMITED  
Current stage: Tender  
OCID: ocds-b5fd17-2acba33d-e941-4a95-adea-00cdf94669a5

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## Summary

The procurement process is being conducted by Stonewater Limited, situated in Leicester, UK. The contract, titled "Out of Hours Customer Communication," falls under the industry category of telephone-answering services. Currently in the Tender stage, the opportunity was published on 5th July 2021 and has a submission deadline of 31st July 2021. The contract is valued at £200,000 and is intended for a service provision period commencing on 15th March 2022 through to 1st April 2026. The procurement method used is selective, following a restricted procedure.

This tender presents significant opportunities for businesses, particularly SMEs and voluntary, community, and social enterprises (VCSEs) that specialize in customer service and communication solutions. Companies equipped to manage out-of-hours customer support and adept at capturing and logging client interactions would find themselves well-positioned to compete for this contract. The successful bidder will have the chance to establish a long-term partnership with Stonewater Limited, potentially leading to further contracting opportunities within the public service sector.

## Notice

The provision of a customer communication service to answer customers when Stonewater's Customer Contact Center is closed. This includes the answering of customer phone calls that are diverted from Stonewater's Contact line to the Service Provider. It was also include the monitoring of digital communication and where required outbound phone calls. The Service Provider is required to support the customer and capture information which is logged into Stonewater's systems. Where needed Further actions will be raised by the Service Provider.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2e910211-9591-490c-b626-2a1851ba5496 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jul 2021 |
| Submission deadline | 31 Jul 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 15 Mar 2022 - 1 Apr 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STONEWATER LIMITED |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE8 6EP |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Blaby |
| Electoral ward | North Whetstone |
| Westminster constituency | South Leicestershire |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 5 Jul 2021 at 16:20 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/2e910211-9591-490c-b626-2a1851ba5496

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2e910211-9591-490c-b626-2a1851ba5496
  5th July 2021 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-Leicester:-Telephone-answering-services./2M6628T2Q7
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2acba33d-e941-4a95-adea-00cdf94669a5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2acba33d-e941-4a95-adea-00cdf94669a5.json.