---
title: "User Research Capability - North West"
ocid: "ocds-b5fd17-2ace91ef-8069-4b32-9a9c-ed1dad30f01a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ace91ef-8069-4b32-9a9c-ed1dad30f01a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2ace91ef-8069-4b32-9a9c-ed1dad30f01a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2ace91ef-8069-4b32-9a9c-ed1dad30f01a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR EDUCATION"
published: "2021-04-06"
---

# User Research Capability - North West

Buyer: DEPARTMENT FOR EDUCATION  
Current stage: Award  
OCID: ocds-b5fd17-2ace91ef-8069-4b32-9a9c-ed1dad30f01a

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## Summary

The Department for Education has recently completed a public procurement process titled "User Research Capability - North West" aimed at enhancing user-centred services within the education sector. This procurement falls under the IT services category, with a total contract value of £2,500,000, set to run from 22nd March 2021 to 21st March 2023. The tender, which employed a selective procurement method through a call-off from a framework agreement, concluded with the award decision made on 22nd March 2021, as detailed in the contract notice published on 6th April 2021.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) that specialise in user research and digital service delivery. Businesses engaged in IT consulting, software development, and similar services would be particularly well-suited to compete in future opportunities stemming from this contract. As the Department for Education continues to prioritize user research capabilities, SMEs can position themselves as valuable partners in improving educational and social care services.

## Notice

DfE are looking for a supplier who can provide User Research capabilities to deliver the digital outcomes required, supporting the Department deliver and continuously improve user-centred education and social care services, and to build user research knowledge and capability within the department.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/11e60d03-5796-483e-a597-5e41257456d9 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Apr 2021 |
| Submission deadline | 25 Jan 2021 |
| Future notice date | Not specified |
| Award date | 22 Mar 2021 |
| Contract period | 22 Mar 2021 - 21 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,500,000 |
| Lots value | Not specified |
| Awards value | £2,500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR EDUCATION |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV1 2WT |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | St Michael's |
| Westminster constituency | Coventry South |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NEXER DIGITAL LTD (FORMERLY SIGMA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 6 Apr 2021 at 14:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/11e60d03-5796-483e-a597-5e41257456d9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/11e60d03-5796-483e-a597-5e41257456d9
  6th April 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/16e6c827-19be-4a1a-8f44-f9b555c89e7d
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ace91ef-8069-4b32-9a9c-ed1dad30f01a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2ace91ef-8069-4b32-9a9c-ed1dad30f01a.json.