---
title: "CCC Unify Replacement"
ocid: "ocds-b5fd17-2ae35b86-e815-4566-b4d3-bc10c33740b8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ae35b86-e815-4566-b4d3-bc10c33740b8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2ae35b86-e815-4566-b4d3-bc10c33740b8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2ae35b86-e815-4566-b4d3-bc10c33740b8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS ENGLAND COMPANY LIMITED"
published: "2021-05-20"
---

# CCC Unify Replacement

Buyer: HIGHWAYS ENGLAND COMPANY LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-2ae35b86-e815-4566-b4d3-bc10c33740b8

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2ae35b86-e815-4566-b4d3-bc10c33740b8.json)

## Summary

The procurement process titled "CCC Unify Replacement" was conducted by Highways England Company Limited, focusing on the Customer Contact Centre Telephony Service within the telecommunications equipment industry category. The contract, valued at £368,138.20, was awarded following a selective procurement method as a call-off from a framework agreement. The initial tender period ended on 21 June 2019, and the contract commenced on 1 July 2019, concluding on 30 June 2021. The procurement took place in the North West region of the United Kingdom.

This tender presents significant opportunities for businesses in the telecommunications and IT services sector. Companies capable of delivering advanced telephony solutions may find it advantageous to explore similar future tenders. While the awarded supplier, Foehn Ltd, was a small to medium-sized enterprise, larger firms with established capabilities in customer contact technologies and innovative service delivery models would also be well-positioned to compete in forthcoming opportunities within this domain.

## Notice

Customer Contact Centre Telephony Service

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/74d4e7bd-735d-4028-a287-3fd4ec4fbba7 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 May 2021 |
| Submission deadline | 31 Mar 2020 |
| Future notice date | Not specified |
| Award date | 27 Nov 2019 |
| Contract period | 31 Mar 2020 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £368,138 |
| Lots value | Not specified |
| Awards value | £368,138 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS ENGLAND COMPANY LIMITED |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 1RN |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ25 West Surrey |
| Local authority | Guildford |
| Electoral ward | Stoke |
| Westminster constituency | Guildford |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FOEHN |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32429000 - Telephone network equipment

## Release History

- 20 May 2021 at 15:49 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/74d4e7bd-735d-4028-a287-3fd4ec4fbba7
- 27 Nov 2019 at 13:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/74d4e7bd-735d-4028-a287-3fd4ec4fbba7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/74d4e7bd-735d-4028-a287-3fd4ec4fbba7
  20th May 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ae35b86-e815-4566-b4d3-bc10c33740b8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2ae35b86-e815-4566-b4d3-bc10c33740b8.json.