---
title: "OSM Partner Operate"
ocid: "ocds-b5fd17-2aed7946-0d43-49ce-b3ac-322198108020"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2aed7946-0d43-49ce-b3ac-322198108020"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2aed7946-0d43-49ce-b3ac-322198108020.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2aed7946-0d43-49ce-b3ac-322198108020.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DIGITAL DEFENCE LIMITED"
published: "2024-11-07"
---

# OSM Partner Operate

Buyer: DIGITAL DEFENCE LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-2aed7946-0d43-49ce-b3ac-322198108020

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2aed7946-0d43-49ce-b3ac-322198108020)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2aed7946-0d43-49ce-b3ac-322198108020.json)

## Summary

Digital Defence Limited recently awarded a contract titled "OSM Partner Operate" within the technical support services industry. The procurement was handled through a call-off from a framework agreement with selective procurement, aimed at providing key ITIL/SIAM experts for various roles including ITIL Management, Change, Configuration, and ITSM Tooling support. This contract, valued at £3,992,788, was awarded to CGI IT UK Ltd and covers services located in the United Kingdom. The tender process concluded on 2nd April 2023, with the contract period from 3rd April 2023 to 30th September 2023. The project was specifically noted to be suitable for SMEs.

This tender provides a substantial opportunity for businesses specialising in ITIL and SIAM services to enhance their portfolios and gain significant revenue. Companies with experience in ITIL Management and related support roles stand to benefit the most, especially those with established competence in managing substantial technical support projects. Given its substantial value and the depth of expertise required, this contract could facilitate significant business growth and positioning within the IT services market. SMEs, in particular, had tailored access to this procurement, presenting a valuable opportunity for smaller, agile firms looking to expand their client list and service offerings.

## Notice

Supply core ITIL / SIAM experts: ITIL Management roles; Change, Configuration, CSI, Event, Incident, Knowledge, Service/SIAM coherence, Transition plus Assignment Mgr, ITSM Tooling support and ITIL Assurance Lead. Options for further roles may be flexed on or off.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a726479a-a663-4074-bfbd-76bb71f906a8 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Nov 2024 |
| Submission deadline | 2 Apr 2023 |
| Future notice date | Not specified |
| Award date | 1 Apr 2023 |
| Contract period | 2 Apr 2023 - 30 Sep 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,992,788 |
| Lots value | Not specified |
| Awards value | £3,992,788 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DIGITAL DEFENCE LIMITED |
| Locality | NORTHAMPTON |
| Post town | Northampton |
| Postcode | NN4 6JP |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF24 West Northamptonshire |
| Local authority | West Northamptonshire |
| Electoral ward | Nene Valley |
| Westminster constituency | Northampton South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CGI IT |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71356300 - Technical support services

## Release History

- 7 Nov 2024 at 16:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a726479a-a663-4074-bfbd-76bb71f906a8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a726479a-a663-4074-bfbd-76bb71f906a8
  7th November 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8176afb4-203f-46cc-a515-560c2c80e2d3
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1eb1016f-1216-4211-a76a-ec3460c29cfe

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2aed7946-0d43-49ce-b3ac-322198108020. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2aed7946-0d43-49ce-b3ac-322198108020.json.