---
title: "IAG/Contact Centre/Customer Service apprenticeships"
ocid: "ocds-b5fd17-2af85081-f326-4d35-946e-0fab82732d2b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2af85081-f326-4d35-946e-0fab82732d2b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2af85081-f326-4d35-946e-0fab82732d2b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2af85081-f326-4d35-946e-0fab82732d2b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DVSA - DRIVER AND VEHICLE STANDARDS AGENCY"
published: "2025-10-22"
---

# IAG/Contact Centre/Customer Service apprenticeships

Buyer: DVSA - DRIVER AND VEHICLE STANDARDS AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-2af85081-f326-4d35-946e-0fab82732d2b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2af85081-f326-4d35-946e-0fab82732d2b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2af85081-f326-4d35-946e-0fab82732d2b.json)

## Summary

The DVSA - Driver and Vehicle Standards Agency has conducted a procurement process titled "IAG/Contact Centre/Customer Service apprenticeships." This tender, under the education and training services category, targets the delivery of apprenticeships for 65 people in Wales, United Kingdom. The procurement process reached the award stage, with the final award decision made on 8 October 2025, and now has an active status. The contract period is set from 20 October 2025 to 19 October 2028, amounting to £285,530. The procurement method was selective, executed through a call-off from a framework agreement. The DVSA, located in Bristol, England, served as the buying organisation.

This tender provides substantial growth opportunities for businesses specialising in education and training services, particularly those capable of delivering comprehensive apprenticeship programmes. Small and medium enterprises are well-positioned to compete, as shown by the successful awarding to Gower College, a SME based in Swansea. Companies involved in vocational training or skill development programmes can leverage this tender to enhance their service portfolio and establish a foothold in regional apprenticeship initiatives. The focus on apprenticeships aligns with current workforce development trends, offering a strategic avenue for growth in the education sector.

## Notice

IAG/Contact Centre/Customer Service apprenticeships for 65 people

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7fb84433-839c-4b13-b7fd-5e8206482bfa |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Oct 2025 |
| Submission deadline | 8 Oct 2025 |
| Future notice date | Not specified |
| Award date | 7 Oct 2025 |
| Contract period | 19 Oct 2025 - 19 Oct 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £285,530 |
| Lots value | Not specified |
| Awards value | £285,530 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DVSA - DRIVER AND VEHICLE STANDARDS AGENCY |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS5 0DA |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Lawrence Hill |
| Westminster constituency | Bristol East |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GOWER COLLEGE |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80000000 - Education and training services

## Release History

- 22 Oct 2025 at 16:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7fb84433-839c-4b13-b7fd-5e8206482bfa

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7fb84433-839c-4b13-b7fd-5e8206482bfa
  22nd October 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3fc9e045-8994-45ed-b266-40196130cf84
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2af85081-f326-4d35-946e-0fab82732d2b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2af85081-f326-4d35-946e-0fab82732d2b.json.