---
title: "1-1068 Review of Customer Insights"
ocid: "ocds-b5fd17-2b19d022-17d6-4110-bc23-e9eb15c14e7a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2b19d022-17d6-4110-bc23-e9eb15c14e7a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2b19d022-17d6-4110-bc23-e9eb15c14e7a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2b19d022-17d6-4110-bc23-e9eb15c14e7a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS ENGLAND"
published: "2020-05-27"
---

# 1-1068 Review of Customer Insights

Buyer: HIGHWAYS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-2b19d022-17d6-4110-bc23-e9eb15c14e7a

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## Summary

Highways England is seeking expert research services for a project titled "1-1068 Review of Customer Insights", aimed at enhancing customer insight strategies. This procurement falls under the industry category of research and development services, with a contract value of approximately £49,983. The procurement method used is selective, via a call-off from a framework agreement. The tender period closed on 7th May 2020, while the contract starts on 20th May 2020 and ends on 31st October 2020. This contracting process took place in Bristol, England, where Highways England has its headquarters.

The opportunity presented by this tender may particularly benefit businesses that specialise in research and consultancy services, especially those with a focus on customer insights or behaviour change. Companies that possess expertise in understanding demand and developing effective communication strategies will be well-suited to compete for similar projects in the future. Engaging in this procurement process can help firms strengthen their portfolio and enhance their reputation within the public sector.

## Notice

Highways England's Customer Insight and Behaviour Change Group (CI&BCG) are seeking to set up a contract for the provision of expert research services to support the business in undertaking a review of our customer insights. This review will be formed of two parts. Together they will provide an understanding of demand and need for customer insight and help to develop the strategy for managing demand, delivering and communicating customer insight: - An internal review to establish current and potential demand for customer insight (to be conducted by Highways England) - An external review to provide options for the tools and instruments necessary to deliver and communicate actionable customer insights (to be conducted by consultants and the subject of this scope of work).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/94bb68f4-2ed4-414c-8537-26b9f241f90e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 May 2020 |
| Submission deadline | 7 May 2020 |
| Future notice date | Not specified |
| Award date | 26 May 2020 |
| Contract period | 19 May 2020 - 31 Oct 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £49,983 |
| Lots value | Not specified |
| Awards value | £49,983 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS ENGLAND |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS1 6HA |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Lawrence Hill |
| Westminster constituency | Bristol East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ATKINS |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 27 May 2020 at 13:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/94bb68f4-2ed4-414c-8537-26b9f241f90e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/94bb68f4-2ed4-414c-8537-26b9f241f90e
  27th May 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/82b2155c-98c2-4c82-ad0b-68f1cfa2a828
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2b19d022-17d6-4110-bc23-e9eb15c14e7a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2b19d022-17d6-4110-bc23-e9eb15c14e7a.json.