--- title: "Tender for the provision of the Technology Enabled Care Service (TECS) in Herefordshire" ocid: "ocds-b5fd17-2b280930-b19a-4d54-8bdd-0a7c0c78b58a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2b280930-b19a-4d54-8bdd-0a7c0c78b58a" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2b280930-b19a-4d54-8bdd-0a7c0c78b58a.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-2b280930-b19a-4d54-8bdd-0a7c0c78b58a.json" source: "Contracts Finder" current_stage: "Award" buyer: "HEREFORDSHIRE COUNCIL" published: "2025-04-22" --- # Tender for the provision of the Technology Enabled Care Service (TECS) in Herefordshire Buyer: HEREFORDSHIRE COUNCIL Current stage: Award OCID: ocds-b5fd17-2b280930-b19a-4d54-8bdd-0a7c0c78b58a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2b280930-b19a-4d54-8bdd-0a7c0c78b58a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2b280930-b19a-4d54-8bdd-0a7c0c78b58a.json) ## Summary Herefordshire Council, in collaboration with NHS Herefordshire and Worcestershire Integrated Care Board (ICB), has concluded the award stage of its procurement process for the provision of the Technology Enabled Care Service (TECS) across Herefordshire. The project, classified under medical equipment, pharmaceuticals, and personal care products, alongside health and social work services, aims to enhance care through technology. The contract, valued at £2,500,000, has been awarded to NRS Healthcare, a large-scale supplier. It targets the West Midlands region, with the service set to commence on 21 March 2025 and running until 31 March 2027, inclusive of a potential extension of up to three years. This open procedure was published on 25 November 2024, and during the tender stage, the bidding period closed on 5 January 2025. The awarded contract presents significant opportunities for business growth, especially for companies specialising in health services and medical technology. Providers with robust IT infrastructure, capable of sourcing and managing medical equipment and offering comprehensive logistics and maintenance services, are well-suited to this opportunity. SMEs may find the project attractive given its scale and scope, and the integration of AI-capable Alarm Receiving Centres provides a competitive advantage for businesses with innovative solutions in digital health services. The ongoing demand for such services opens possibilities for further expansion and innovation, benefiting companies looking to enhance their market presence in health and social care delivery. ## Notice Herefordshire Council and NHS Herefordshire and Worcestershire Integrated Care Board (ICB) are seeking to appoint an exemplary Supplier to deliver its Technology Enabled Care Service (TECS) to residents across the county. The Technology Enabled Care Service comprises the following main functions: 1) Sourcing and purchasing appropriate Equipment (core Standard Equipment and bespoke Special Equipment) 2) Delivery and installation 3) Collection, cleaning and recycling 4) Service, maintenance and repairs 5) Storage 6) Proactive and reactive Call Monitoring via a digital Alarm Receiving Centre The Supplier must have the appropriate IT infrastructure in place to successfully deliver this Service, including a fully operational digital Alarm Receiving Centre with AI based capabilities, multiple system and device interoperability and a seamless IT platform for online Equipment ordering and order tracking, records management and logistics planning. The service will commence on 1 April 2025 for a period of two years until 31 March 2027, with the option to extend for further periods up to three years. Additional information: Herefordshire Council has published this contract opportunity on the 'Supplying the Southwest Portal'. To view the documentation related to this opportunity you will need to register on the portal if you are not already registered with Procontract, and express an interest in the opportunity. To register with Procontract on the Supplying the Southwest Portal, click on the link below or copy and paste the link into your browser's address bar: https://www.supplyingthesouthwest.org.uk ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2782aff5-e913-4edd-8737-473a99970707 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Apr 2025 | | Submission deadline | 5 Jan 2025 | | Future notice date | Not specified | | Award date | 20 Mar 2025 | | Contract period | 21 Mar 2025 - 31 Mar 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £2,500,000 | | Lots value | Not specified | | Awards value | £2,500,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HEREFORDSHIRE COUNCIL | | Locality | HEREFORD | | Post town | Hereford | | Postcode | HR4 0LE | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire | | ITL 3 | TLG11 Herefordshire, County of | | Local authority | Herefordshire, County of | | Electoral ward | Widemarsh | | Westminster constituency | Hereford and South Herefordshire | | Delivery location | TLG West Midlands (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | NRS HEALTHCARE | ## CPV Codes ### Divisions - 33 - Medical equipments, pharmaceuticals and personal care products - 85 - Health and social work services - 98 - Other community, social and personal services ### Codes - 33000000 - Medical equipments, pharmaceuticals and personal care products - 85000000 - Health and social work services - 98000000 - Other community, social and personal services ## Release History - 22 Apr 2025 at 14:56 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2782aff5-e913-4edd-8737-473a99970707 - 17 Dec 2024 at 17:14 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6548718d-5f8a-4e4d-b87d-721aa5325912 - 25 Nov 2024 at 20:56 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f6fcbf58-3718-4a3b-b521-2bf53f65ef3a ## Documents - https://www.contractsfinder.service.gov.uk/Notice/2782aff5-e913-4edd-8737-473a99970707 22nd April 2025 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/6548718d-5f8a-4e4d-b87d-721aa5325912 17th December 2024 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/f6fcbf58-3718-4a3b-b521-2bf53f65ef3a 25th November 2024 - Opportunity notice on Contracts Finder ## Notice URLs - https://www.herefordshire.gov.uk - https://www.supplyingthesouthwest.org.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2b280930-b19a-4d54-8bdd-0a7c0c78b58a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2b280930-b19a-4d54-8bdd-0a7c0c78b58a.json.