--- title: "SOL - Emergency Pre-Paid Meter Top Ups" ocid: "ocds-b5fd17-2b378579-7509-47e0-8506-602328ad72c9" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2b378579-7509-47e0-8506-602328ad72c9" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2b378579-7509-47e0-8506-602328ad72c9.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-2b378579-7509-47e0-8506-602328ad72c9.json" source: "Contracts Finder" current_stage: "Tender" buyer: "COVENTRY - SOLIHULL - WARWICKSHIRE" published: "2020-03-16" --- # SOL - Emergency Pre-Paid Meter Top Ups Buyer: COVENTRY - SOLIHULL - WARWICKSHIRE Current stage: Tender OCID: ocds-b5fd17-2b378579-7509-47e0-8506-602328ad72c9 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2b378579-7509-47e0-8506-602328ad72c9) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2b378579-7509-47e0-8506-602328ad72c9.json) ## Summary Solihull Council is currently conducting a tender for "SOL - Emergency Pre-Paid Meter Top Ups", aimed at providing emergency gas and electricity top-ups for residents facing financial hardship. This service predominantly targets customers with pre-paid meters and is classified under public utilities. The tender is active with bids due by 20th March 2020, and the contract is expected to commence on 1st April 2020, lasting until 31st March 2022. The services will be delivered to locations within Solihull, United Kingdom, particularly in postal code area B91 3QB. The procurement method has been classified as 'Other'. This tender presents significant opportunities for businesses in the utility services sector, particularly those that can manage customer support and provide timely relief services. Companies that specialise in processing pre-paid meter top-ups, have established communication channels for customer assistance, or possess rapid response capabilities would be well-suited to compete for this contract. Small and medium-sized enterprises (SMEs) could leverage their agility and customer-oriented services to establish partnerships with Solihull Council and enhance their business growth through this initiative. ## Notice Solihull Council, Income & Awards operate a Discretionary Crisis Scheme for residents that experience crisis events: an unforeseen emergency or exceptional financial hardship. This scheme is designed to provide basic provisions to customers to facilitate breathing space. That is, space for customers to seek advice to help resolve the issues that underlie their crisis needs. A key function of this scheme is to supply customers with three days worth of gas and electricity to help meet their basic crisis needs. This service is specifically for customers that have a pre-paid meter, only. Customers that have a billed meter can resolve any difficulties directly with their energy supplier. To supply beneficiaries of the discretionary grant scheme with an emergency pre-paid meter top up code or voucher to ensure they can credit their card or meter key for gas and electricity. The requirements are as follows: o To process requests received from Income & Awards to issue a pre-paid meter top up to customers via a text message code by no later than 7pm on the same day. o To issue email and postal pre-paid meter vouchers to customer's that do not have the means to receive a code by text. In reference to a postal voucher, this is to be received the next working day. o To provide telephony assistance to customer's that are having difficulties with vendors who are unable to use the code to credit their meter key or card. o There is a customer care service (help desk) to enable council staff to contact the provider between the hours of 9am to 5pm, Monday to Friday. This service should enable council staff to resolve any difficulties with issuing pre-paid meter top ups, discuss account transactions, confirm fulfilment times and arrangements for delivering a continuity of service to customers. Additional information: Please submit your bid via www.csw-jets.co.uk Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b0c4246c-f522-4178-af82-d063bc1f31fe | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Other - | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 16 Mar 2020 | | Submission deadline | 20 Mar 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2020 - 31 Mar 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | COVENTRY - SOLIHULL - WARWICKSHIRE | | Locality | SOLIHULL | | Post town | Birmingham | | Postcode | B91 3QB | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG32 Solihull | | Local authority | Solihull | | Electoral ward | St Alphege | | Westminster constituency | Solihull West and Shirley | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 65 - Public utilities ### Codes - 65000000 - Public utilities ## Release History - 16 Mar 2020 at 16:54 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b0c4246c-f522-4178-af82-d063bc1f31fe ## Documents - https://www.contractsfinder.service.gov.uk/Notice/b0c4246c-f522-4178-af82-d063bc1f31fe 16th March 2020 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/csw-jets/aspx/ Additional information on how to apply for this contract ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2b378579-7509-47e0-8506-602328ad72c9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2b378579-7509-47e0-8506-602328ad72c9.json.