---
title: "Contact Centre Services"
ocid: "ocds-b5fd17-2b460f67-90ad-42cb-bfc7-393b4542138d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2b460f67-90ad-42cb-bfc7-393b4542138d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2b460f67-90ad-42cb-bfc7-393b4542138d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2b460f67-90ad-42cb-bfc7-393b4542138d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "COMPANIES HOUSE"
published: "2024-04-10"
---

# Contact Centre Services

Buyer: COMPANIES HOUSE  
Current stage: Award  
OCID: ocds-b5fd17-2b460f67-90ad-42cb-bfc7-393b4542138d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2b460f67-90ad-42cb-bfc7-393b4542138d)  
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## Summary

The award has been granted for the procurement of Contact Centre Services by Companies House. The contract, valued at £9,544,470.42 GBP, was awarded to Serco Limited under a selective procurement method, as part of a call-off from a framework agreement. The contract period is from 19th February 2024 to 16th November 2025, with the tender period closing on 17th July 2023. This opportunity falls under the services category and is open to small and medium-sized enterprises (SMEs).

This contract for Contact Centre Services presents a lucrative business opportunity for companies offering customer service, marketing, and administration services. Businesses interested in providing telephone answering, customer care, or marketing services are well-suited to compete. Companies operating in multiple regions across the United Kingdom, including London, Scotland, and Wales, should consider bidding for this contract. The procurement process is currently in the award stage, with the contract period set to begin in February 2024.

## Notice

Provision of outsourced contact centre services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2935cbef-5e52-41f4-b517-51fe0c1f6454 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Apr 2024 |
| Submission deadline | 17 Jul 2023 |
| Future notice date | Not specified |
| Award date | 28 Sep 2023 |
| Contract period | 19 Feb 2024 - 16 Nov 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £9,544,470 |
| Lots value | Not specified |
| Awards value | £9,544,470 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COMPANIES HOUSE |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF14 3UZ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Gabalfa |
| Westminster constituency | Cardiff North |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland, TLN Northern Ireland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERCO |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 75100000 - Administration services
- 75130000 - Supporting services for the government
- 79340000 - Advertising and marketing services
- 79341000 - Advertising services
- 79341100 - Advertising consultancy services
- 79341400 - Advertising campaign services
- 79342000 - Marketing services
- 79342100 - Direct marketing services
- 79342200 - Promotional services
- 79342300 - Customer services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey
- 79342320 - Customer-care services
- 79510000 - Telephone-answering services
- 79511000 - Telephone operator services
- 79512000 - Call centre
- 79530000 - Translation services
- 79540000 - Interpretation services
- 79550000 - Typing, word-processing and desktop publishing services
- 79570000 - Mailing-list compilation and mailing services
- 79600000 - Recruitment services
- 79610000 - Placement services of personnel
- 79994000 - Contract administration services
- 79996100 - Records management

## Release History

- 10 Apr 2024 at 15:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2935cbef-5e52-41f4-b517-51fe0c1f6454
- 13 Dec 2023 at 10:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d5d6c199-26b8-464a-9655-ae9c20a2eb5a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2935cbef-5e52-41f4-b517-51fe0c1f6454
  10th April 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/d5d6c199-26b8-464a-9655-ae9c20a2eb5a
  13th December 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/749df85d-8033-4086-9c88-29b735f90b7c
  CH1365 - Framework Schedule 6 Call Off Order Form REDACTED FINAL

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2b460f67-90ad-42cb-bfc7-393b4542138d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2b460f67-90ad-42cb-bfc7-393b4542138d.json.