---
title: "Customer Research Partner"
ocid: "ocds-b5fd17-2b570094-4f34-44f0-8596-effc4851c273"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2b570094-4f34-44f0-8596-effc4851c273"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2b570094-4f34-44f0-8596-effc4851c273.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2b570094-4f34-44f0-8596-effc4851c273.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "PLUS DANE HOUSING LIMITED"
published: "2019-09-14"
---

# Customer Research Partner

Buyer: PLUS DANE HOUSING LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-2b570094-4f34-44f0-8596-effc4851c273

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2b570094-4f34-44f0-8596-effc4851c273)  
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## Summary

Plus Dane Housing Limited is conducting a procurement process for a project titled "Customer Research Partner" in the customer survey services sector. The procurement is located in the North West region of the United Kingdom and has been awarded with a total value of £400,000. The contract period spans from 4th October 2019 to 3rd October 2024. This procurement was initiated using a selective method and completed on 28th August 2019, marking the transition from the tender stage to the award stage.

This tender presents a valuable opportunity for businesses, particularly those specialising in customer survey services, research methodologies, and data analytics. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) would find this project especially suitable, as it aims to enhance customer relationship management through real-time satisfaction data. Engaging in this contract could significantly contribute to business growth by enabling successful firms to showcase their capabilities in delivering high-quality customer insights while expanding their portfolio within the housing services sector.

## Notice

Plus Dane Housing is looking for a preferred partner to deliver elements of our customer research. We are looking to have an approach where service related satisfaction data is collected as the process concludes and allows us to respond more quickly to any issues that the customer may have. We have procured a modern housing management system with the functionality to deliver real time customer satisfaction information as part of our service workflows. It is intended that this way of collecting real time data will allow us to manage our relationship with customers on a transactional basis and to have a dialogue to remedy any dissatisfaction as part of our day to day service delivery. Whilst this agile collection and use of satisfaction data will allow us to improve our services and understand the needs of our customers in real time, we require a research partner to deliver quality satisfaction information for more strategic use.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/62db05af-8ac3-45b8-9517-3b681fd91a5f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Sep 2019 |
| Submission deadline | 28 Aug 2019 |
| Future notice date | Not specified |
| Award date | 27 Aug 2019 |
| Contract period | 3 Oct 2019 - 3 Oct 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £400,000 |
| Lots value | Not specified |
| Awards value | £400,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PLUS DANE HOUSING LIMITED |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L1 9EF |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Canning |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MEL RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342310 - Customer survey services

## Release History

- 14 Sep 2019 at 11:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/62db05af-8ac3-45b8-9517-3b681fd91a5f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/62db05af-8ac3-45b8-9517-3b681fd91a5f
  14th September 2019 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=429584555
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2b570094-4f34-44f0-8596-effc4851c273. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2b570094-4f34-44f0-8596-effc4851c273.json.