---
title: "NCU Contact Centre Support Service"
ocid: "ocds-b5fd17-2b7b7b42-360b-48c5-906a-aec8cde4778b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2b7b7b42-360b-48c5-906a-aec8cde4778b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2b7b7b42-360b-48c5-906a-aec8cde4778b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2b7b7b42-360b-48c5-906a-aec8cde4778b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2020-03-26"
---

# NCU Contact Centre Support Service

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-2b7b7b42-360b-48c5-906a-aec8cde4778b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2b7b7b42-360b-48c5-906a-aec8cde4778b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2b7b7b42-360b-48c5-906a-aec8cde4778b.json)

## Summary

The public procurement process for the NCU Contact Centre Support Service, initiated by HM Revenue & Customs (HMRC), is now complete. This contract, classified under telecommunications services, was valued at £150,000 and involved the provision of contact centre support and SmartAgent GUI for the HMRC National Coordination Unit. The tender period concluded on 22 March 2020, with the contract period spanning from 23 March 2020 to 22 March 2021, covering locations including the United Kingdom and British Overseas Territories.

This opportunity could significantly benefit small and medium-sized enterprises (SMEs) specialising in telecommunications and contact centre solutions. Businesses that deliver exceptional customer service capabilities and have experience with government contracts would be well-suited to engage in similar tenders in the future. Given HMRC's focus on effective communication services, developing partnerships with technology providers may also enhance competitiveness in upcoming procurement processes.

## Notice

Provision of contact centre support and SmartAgent GUI for HMRC National Coordination Unit (NCU)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/27607496-5dcc-4d77-a891-4929e392ba5d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Mar 2020 |
| Submission deadline | 22 Mar 2020 |
| Future notice date | Not specified |
| Award date | 23 Mar 2020 |
| Contract period | 23 Mar 2020 - 22 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £150,000 |
| Lots value | Not specified |
| Awards value | £150,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M60 9LA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Ordsall |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MISSION LABS |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 26 Mar 2020 at 15:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/27607496-5dcc-4d77-a891-4929e392ba5d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/27607496-5dcc-4d77-a891-4929e392ba5d
  26th March 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d40db252-47eb-4fea-9eef-615ea779d89e
  Redacted Contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2b7b7b42-360b-48c5-906a-aec8cde4778b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2b7b7b42-360b-48c5-906a-aec8cde4778b.json.