---
title: "Service Desk Analyst"
ocid: "ocds-b5fd17-2b8dfc20-37f5-47e3-b29e-de7c9bc22407"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2b8dfc20-37f5-47e3-b29e-de7c9bc22407"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2b8dfc20-37f5-47e3-b29e-de7c9bc22407.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2b8dfc20-37f5-47e3-b29e-de7c9bc22407.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MCA - MARITIME AND COASTGUARD AGENCY"
published: "2023-08-29"
---

# Service Desk Analyst

Buyer: MCA - MARITIME AND COASTGUARD AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-2b8dfc20-37f5-47e3-b29e-de7c9bc22407

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2b8dfc20-37f5-47e3-b29e-de7c9bc22407)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2b8dfc20-37f5-47e3-b29e-de7c9bc22407.json)

## Summary

The Maritime and Coastguard Agency (MCA) has awarded a contract for a Service Desk Analyst. The procurement method used was selective with a value of GBP 12,296. The contract period is from 10th August 2023 to 9th November 2023. The award was made on 9th August 2023, and the location is in Southampton, England. The MCA sought assistance during core hours through a call-off from a framework agreement.

This tender presents an opportunity for businesses providing personnel services, specifically for temporary staff. Small and medium-sized enterprises (SMEs) may find this tender suitable for bidding. The MCA aimed to enhance its 24/7 Service Desk team's operational efficiency, signalling a need for external support within the contract period. Businesses in the personnel supply services industry, especially those experienced in selective procurement from framework agreements, could leverage this opportunity for business growth.

## Notice

The MCA 24/7 Service Desk team are operating without the complement of resources to provide the right level of service to the organization. The team need assistance during core hours, therefore, the MCA are looking to introduce contract resource.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cc8afac5-4ead-483a-9b63-a794801f9e8d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Aug 2023 |
| Submission deadline | 9 Aug 2023 |
| Future notice date | Not specified |
| Award date | 9 Nov 2022 |
| Contract period | 9 Aug 2023 - 9 Nov 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £12,296 |
| Lots value | Not specified |
| Awards value | £48,066 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MCA - MARITIME AND COASTGUARD AGENCY |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO15 1EG |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ32 Southampton |
| Local authority | Southampton |
| Electoral ward | Banister & Polygon |
| Westminster constituency | Southampton Itchen |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ARM CORPORATE SERVICES IT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79620000 - Supply services of personnel including temporary staff

## Release History

- 29 Aug 2023 at 15:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cc8afac5-4ead-483a-9b63-a794801f9e8d
- 29 Aug 2023 at 14:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6d0a782d-ff10-4c8d-9718-ba278526d858

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cc8afac5-4ead-483a-9b63-a794801f9e8d
  29th August 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/6d0a782d-ff10-4c8d-9718-ba278526d858
  29th August 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2b8dfc20-37f5-47e3-b29e-de7c9bc22407. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2b8dfc20-37f5-47e3-b29e-de7c9bc22407.json.