---
title: "Complainant Feed back Survey"
ocid: "ocds-b5fd17-2ba136f2-5b44-44d2-9940-a5099f895f19"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ba136f2-5b44-44d2-9940-a5099f895f19"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2ba136f2-5b44-44d2-9940-a5099f895f19.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2ba136f2-5b44-44d2-9940-a5099f895f19.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "PARLIAMENTARY AND HEALTH SERVICE OMBUDSMAN"
published: "2023-04-19"
---

# Complainant Feed back Survey

Buyer: PARLIAMENTARY AND HEALTH SERVICE OMBUDSMAN  
Current stage: Award  
OCID: ocds-b5fd17-2ba136f2-5b44-44d2-9940-a5099f895f19

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ba136f2-5b44-44d2-9940-a5099f895f19)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2ba136f2-5b44-44d2-9940-a5099f895f19.json)

## Summary

The Parliamentary and Health Service Ombudsman has awarded a contract for the "Complainant Feedback Survey" with a value of £295,050. The procurement method was a limited competitive quotation process. The contract starts on April 19, 2023, and ends on April 18, 2027. The survey services contract is classified under CPV code 79311000 and based in London (SW1P4QP).

This tender provides an opportunity for businesses, especially SMEs, in the survey services industry to engage with the Parliamentary and Health Service Ombudsman. The procurement process has reached the award stage, allowing successful businesses to contribute to monitoring performance against service charter commitments. Interested businesses should note the deadline of March 28, 2023, for the tender period, and the contract value of £295,050 over a four-year period.

## Notice

The aim of this survey is to monitor performance against our Service Charter Commitments; a series of statements which describe the level of service which people should experience when dealing with PHSO The procurement will be managed and conducted Via the PHSO procurement portal (Proactis link below) In order to engage you will need to register your organisation where you will find the procurement documents and information relating to the requirement Supplier registration (due-north.com)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/20991b3f-c0b4-4955-8aa8-8e832877b6ac |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Apr 2023 |
| Submission deadline | 28 Mar 2023 |
| Future notice date | Not specified |
| Award date | 18 Apr 2023 |
| Contract period | 18 Apr 2023 - 18 Apr 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | Not specified |
| Awards value | £295,050 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PARLIAMENTARY AND HEALTH SERVICE OMBUDSMAN |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4QP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Vincent Square |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPINION RESEARCH SERVICES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services

## Release History

- 19 Apr 2023 at 08:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/20991b3f-c0b4-4955-8aa8-8e832877b6ac
- 21 Mar 2023 at 11:16 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/03b35794-8dda-4d74-987e-11fd4e35cf4e
- 21 Mar 2023 at 11:15 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/03b35794-8dda-4d74-987e-11fd4e35cf4e
- 23 Feb 2023 at 14:32 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/03b35794-8dda-4d74-987e-11fd4e35cf4e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/20991b3f-c0b4-4955-8aa8-8e832877b6ac
  19th April 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/03b35794-8dda-4d74-987e-11fd4e35cf4e
  21st March 2023 - Opportunity notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ba136f2-5b44-44d2-9940-a5099f895f19. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2ba136f2-5b44-44d2-9940-a5099f895f19.json.