---
title: "Provision of NOMS Offenders Families' Helpline Service"
ocid: "ocds-b5fd17-2ba6f027-8d5d-4835-b94f-7ab0358f5259"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ba6f027-8d5d-4835-b94f-7ab0358f5259"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2ba6f027-8d5d-4835-b94f-7ab0358f5259.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2ba6f027-8d5d-4835-b94f-7ab0358f5259.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE."
published: "2017-01-19"
---

# Provision of NOMS Offenders Families' Helpline Service

Buyer: MINISTRY OF JUSTICE.  
Current stage: Award  
OCID: ocds-b5fd17-2ba6f027-8d5d-4835-b94f-7ab0358f5259

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ba6f027-8d5d-4835-b94f-7ab0358f5259)  
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## Summary

The procurement process involves the Ministry of Justice seeking services related to the “Provision of NOMS Offenders Families' Helpline Service”, classified under the CPV code for services related to the detention or rehabilitation of criminals. The tender, awarded on 23 April 2014, had a total value of £399,868 and was conducted through an open procedure. The contract was effective from 1 August 2014 until 31 July 2017, and the service is available to a range of delivery addresses including the United Kingdom and various overseas territories.

This opportunity is particularly suited for businesses specialising in support services for families affected by the criminal justice system, especially those that are small to medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs). Such businesses can benefit from this contract by providing essential helpline services that facilitate communication for families under challenging circumstances, thereby potentially expanding their market reach and reinforcing their role within the community.

## Notice

Provision of NOMS Offenders Families' Helpline Service - The helpline can help families who lose contact through a variety of reasons, to make that contact again.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e4d147c0-cf92-4307-b436-d96346061006 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Jan 2017 |
| Submission deadline | 23 Apr 2014 |
| Future notice date | Not specified |
| Award date | 22 Apr 2014 |
| Contract period | 31 Jul 2014 - 31 Jul 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £399,868 |
| Lots value | Not specified |
| Awards value | £399,868 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE. |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M3 3FL |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FAMILY LIVES |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75231200 - Services related to the detention or rehabilitation of criminals

## Release History

- 19 Jan 2017 at 12:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e4d147c0-cf92-4307-b436-d96346061006

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e4d147c0-cf92-4307-b436-d96346061006
  19th January 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ba6f027-8d5d-4835-b94f-7ab0358f5259. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2ba6f027-8d5d-4835-b94f-7ab0358f5259.json.