--- title: "PRJ1258 Diabetes Book and Learn (DBL) - Call Centre" ocid: "ocds-b5fd17-2ba961af-f5f9-4012-9777-2f20c115f365" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ba961af-f5f9-4012-9777-2f20c115f365" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2ba961af-f5f9-4012-9777-2f20c115f365.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-2ba961af-f5f9-4012-9777-2f20c115f365.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SOUTH EAST LONDON INTEGRATED CARE BOARD (SELICB)" published: "2023-04-13" --- # PRJ1258 Diabetes Book and Learn (DBL) - Call Centre Buyer: SOUTH EAST LONDON INTEGRATED CARE BOARD (SELICB) Current stage: Tender OCID: ocds-b5fd17-2ba961af-f5f9-4012-9777-2f20c115f365 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ba961af-f5f9-4012-9777-2f20c115f365) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2ba961af-f5f9-4012-9777-2f20c115f365.json) ## Summary The South East London Integrated Care Board (SELICB) is inviting bids for a contract to provide a call centre service for Diabetes Type 2 patients in South London. The estimated contract value is £350,000, with a starting date of 1st October 2023 and a tender deadline of 5th May 2023. This opportunity falls under the Health and Social Work Services category and is open for SMEs and VCSEs to compete in an open procedure. This tender presents a growth opportunity for organisations that can offer dynamic call centre services tailored to diabetes patient needs. Businesses with experience in digital platforms and collaborative service delivery are well-suited. With a contract duration of 18 months and possible extensions, interested organisations must register on the Pro-contract e-tendering portal to express interest and submit bids by the specified deadline. ## Notice On behalf of South East London Integrated Care Board (SELICB) and South West London integrated Care Board (SWLICB), SELICB is seeking an innovative, collaborative partner to provide a dynamic and innovative call centre service which will utilise their digital platform for Diabetes Type 2 patients in South London. This partner will work in collaboration with the ICB, the digital platform provider and the DSE providers, to deliver a proactive and supportive service for people with diabetes from across south London. The call centre provider should have the ability to mobilise in summer 2023 with a go-live date of 1.10.2023. Please refer to the service specification document for further information on the service. The estimated total contract value is 350,000GBP. The Contract will be for an initial period of 18 Months with the possibility of two further extensions of 12 Months at the discretion of the ICB. The service is expected to commence in October 2023. Interested organisation must express an interest via Pro-contract e-tendering portal. Bidders needs to register on Pro-contract if they are not registered already. Once registered, you can express an interest in this project and submit your bid via the e-tendering portal by clicking the following link to this specific project found below. Please note that bids submitted by any other means will not be considered. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b94871e5-63b8-4338-bde3-89a5b41b960e | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Apr 2023 | | Submission deadline | 5 May 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 30 Jun 2023 - 31 Dec 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £350,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SOUTH EAST LONDON INTEGRATED CARE BOARD (SELICB) | | Locality | LONDON | | Post town | South East London | | Postcode | SE1 2TZ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI44 Lewisham and Southwark | | Local authority | Southwark | | Electoral ward | London Bridge & West Bermondsey | | Westminster constituency | Bermondsey and Old Southwark | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85000000 - Health and social work services ## Release History - 13 Apr 2023 at 13:24 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b94871e5-63b8-4338-bde3-89a5b41b960e - 5 Apr 2023 at 15:10 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/35a39dd3-c1ce-47c3-b9d2-58c51b406894 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/b94871e5-63b8-4338-bde3-89a5b41b960e 13th April 2023 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/35a39dd3-c1ce-47c3-b9d2-58c51b406894 5th April 2023 - Opportunity notice on Contracts Finder - https://procontract.due-north.com/Advert?advertId=6614e7df-d7b9-ed11-8120-005056b64545 Advert - https://procontract.due-north.com/Advert?advertId=b0ddcec5-f5d2-ed11-8121-005056b64545&p=ad706dc1-5684-e511-80f3-000c29c9ba21 Advert ## Notice URLs - https://www.selondonics.org/icb ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ba961af-f5f9-4012-9777-2f20c115f365. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2ba961af-f5f9-4012-9777-2f20c115f365.json.