---
title: "Revenues & Benefits Service, Customer Access and Emergency Out of Hours"
ocid: "ocds-b5fd17-2bb1e8ba-44ae-4542-9148-8efea0ed9792"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2bb1e8ba-44ae-4542-9148-8efea0ed9792"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2bb1e8ba-44ae-4542-9148-8efea0ed9792.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2bb1e8ba-44ae-4542-9148-8efea0ed9792.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "ROSSENDALE BOROUGH COUNCIL"
published: "2018-11-13"
---

# Revenues & Benefits Service, Customer Access and Emergency Out of Hours

Buyer: ROSSENDALE BOROUGH COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-2bb1e8ba-44ae-4542-9148-8efea0ed9792

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2bb1e8ba-44ae-4542-9148-8efea0ed9792)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2bb1e8ba-44ae-4542-9148-8efea0ed9792.json)

## Summary

The procurement process, initiated by Rossendale Borough Council, involves the tender titled "Revenues & Benefits Service, Customer Access and Emergency Out of Hours." This opportunity falls within the services industry category, particularly focusing on software packages and information systems. The tender is active and the submission period ends on 23 November 2018, with a total contract value of £144,000. The delivery location is in the North West region of England, and the procurement method follows an open procedure.

This tender presents significant opportunities for businesses looking to expand in the public sector, particularly for those specialising in software solutions for customer service and contact centre operations. Small and medium-sized enterprises (SMEs) are encouraged to compete, as the procurement is suitable for such organisations. Businesses with capabilities in managing emergency contact centres, customer access systems, and comprehensive revenues and benefits services will find this tender particularly relevant.

## Notice

Lot 1 - Part A Revenues & Benefits Service, Part B One Stop Shop & Customer ServiceLot 2 - Northgate Revenues & Benefits, Information at Work EDMS SAAS & Northgate Customer AccessLot 3 - Emergency Out of Hours Contact Centre.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7b5c5704-ac1a-40e5-bc58-2a76435eb92f |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Nov 2018 |
| Submission deadline | 23 Nov 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Jan 2019 - 31 Dec 2034 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £144,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROSSENDALE BOROUGH COUNCIL |
| Locality | BACUP |
| Post town | Oldham |
| Postcode | OL13 0BB |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD46 East Lancashire |
| Local authority | Rossendale |
| Electoral ward | Britannia & Lee Mill |
| Westminster constituency | Rossendale and Darwen |
| Delivery location | TLD North West (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 13 Nov 2018 at 17:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/7b5c5704-ac1a-40e5-bc58-2a76435eb92f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7b5c5704-ac1a-40e5-bc58-2a76435eb92f
  13th November 2018 - Opportunity notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=sep155422
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- https://www.rossendale.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2bb1e8ba-44ae-4542-9148-8efea0ed9792. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2bb1e8ba-44ae-4542-9148-8efea0ed9792.json.