--- title: "Customer Experience Tracking Survey" ocid: "ocds-b5fd17-2bbddf8e-dd0f-4070-8da5-4bdee84dfd4a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2bbddf8e-dd0f-4070-8da5-4bdee84dfd4a" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2bbddf8e-dd0f-4070-8da5-4bdee84dfd4a.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-2bbddf8e-dd0f-4070-8da5-4bdee84dfd4a.json" source: "Contracts Finder" current_stage: "Tender" buyer: "ORDNANCE SURVEY" published: "2020-11-09" --- # Customer Experience Tracking Survey Buyer: ORDNANCE SURVEY Current stage: Tender OCID: ocds-b5fd17-2bbddf8e-dd0f-4070-8da5-4bdee84dfd4a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2bbddf8e-dd0f-4070-8da5-4bdee84dfd4a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2bbddf8e-dd0f-4070-8da5-4bdee84dfd4a.json) ## Summary The Ordnance Survey is currently conducting a tender for a "Customer Experience Tracking Survey" within the market research services industry. This opportunity, valued at £475,000, is located in the UK and is part of an open procurement process. The tender period is set to close on 7th December 2020, with the contract expected to start on 25th January 2021 and end on 1st April 2025. Interested parties can find this notice published on Contracts Finder and are encouraged to submit their proposals during the specified tender period. This contract presents a significant opportunity for small or medium enterprises (SMEs) specialising in market research and customer insights, as the Ordnance Survey has indicated that the contract may be suitable for such businesses. Companies capable of delivering comprehensive customer tracking services and actionable insights will be well-positioned to compete for this tender. This initiative not only allows for business growth but also the potential to strengthen client engagement strategies for the contracting authority. ## Notice Text to be corrected in the original notice: Place of text to be modified: VI.3 Instead of: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=541545446 Read: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/7WN363HHVG Other additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. OS requires a supplier capable of delivering customer tracking and actionable insights about important aspects of the customer experience. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0ecd3d45-504b-455a-8f87-f5f83b633c8b | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 9 Nov 2020 | | Submission deadline | 7 Dec 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 25 Jan 2021 - 1 Apr 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £475,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ORDNANCE SURVEY | | Locality | SOUTHAMPTON | | Post town | Southampton | | Postcode | SO16 4GU | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ3 Hampshire and Isle of Wight | | ITL 3 | TLJ32 Southampton | | Local authority | Southampton | | Electoral ward | Redbridge | | Westminster constituency | Southampton Test | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79310000 - Market research services ## Release History - 9 Nov 2020 at 13:45 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0ecd3d45-504b-455a-8f87-f5f83b633c8b - 9 Nov 2020 at 13:25 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0ecd3d45-504b-455a-8f87-f5f83b633c8b - 9 Nov 2020 at 12:20 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0ecd3d45-504b-455a-8f87-f5f83b633c8b ## Documents - https://www.contractsfinder.service.gov.uk/Notice/0ecd3d45-504b-455a-8f87-f5f83b633c8b 9th November 2020 - Opportunity notice on Contracts Finder - https://www.delta-esourcing.com/delta/respondToList.html?noticeId=541545446 Please follow this link to view the notice. ## Notice URLs - https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=541545446 - https://www.delta-esourcing.com/respond/7WN363HHVG ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2bbddf8e-dd0f-4070-8da5-4bdee84dfd4a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2bbddf8e-dd0f-4070-8da5-4bdee84dfd4a.json.