---
title: "Contact Centre System"
ocid: "ocds-b5fd17-2becb005-a2bd-4e2b-ab43-6fe932e98b5f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2becb005-a2bd-4e2b-ab43-6fe932e98b5f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2becb005-a2bd-4e2b-ab43-6fe932e98b5f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2becb005-a2bd-4e2b-ab43-6fe932e98b5f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LICHFIELD DISTRICT COUNCIL"
published: "2024-11-19"
---

# Contact Centre System

Buyer: LICHFIELD DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-2becb005-a2bd-4e2b-ab43-6fe932e98b5f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2becb005-a2bd-4e2b-ab43-6fe932e98b5f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2becb005-a2bd-4e2b-ab43-6fe932e98b5f.json)

## Summary

Lichfield District Council has completed the procurement process for a "Contact Centre System" under the "Software package and information systems" category, encompassing contact centre and telephony services. The procurement was carried out using a selective method through a framework agreement. The awarded contract, valued at £148,732.46, involves delivery in the West Midlands, United Kingdom, starting from 1 April 2022 and ending on 31 March 2025. The procurement process concluded on 29 March 2022, with the tender stage concluding on the same date, followed by the award notice publication on 11 April 2022.

This tender presents significant opportunities for businesses specialising in software package and information systems, particularly those with solutions for contact centres and telephony. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are especially encouraged to participate, allowing them to leverage such contracts to gain a foothold or expand within the public sector. The successful bidder, 8x8 UK Limited, reflects the potential for large enterprises to secure such contracts, highlighting a diverse range of opportunities for businesses of various scales.

## Notice

Contact Centre and Telephony

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/58eca163-c1a8-4b18-853b-54266abad802 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Nov 2024 |
| Submission deadline | 29 Mar 2022 |
| Future notice date | Not specified |
| Award date | 28 Mar 2022 |
| Contract period | 31 Mar 2022 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £148,732 |
| Lots value | Not specified |
| Awards value | £148,732 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LICHFIELD DISTRICT COUNCIL |
| Locality | LICHFIELD |
| Post town | Walsall |
| Postcode | WS13 6YY |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG24 Staffordshire CC |
| Local authority | Lichfield |
| Electoral ward | Stowe |
| Westminster constituency | Lichfield |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 8X8 |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 19 Nov 2024 at 11:55 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/58eca163-c1a8-4b18-853b-54266abad802
- 11 Apr 2022 at 10:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/58eca163-c1a8-4b18-853b-54266abad802

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/58eca163-c1a8-4b18-853b-54266abad802
  19th November 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2becb005-a2bd-4e2b-ab43-6fe932e98b5f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2becb005-a2bd-4e2b-ab43-6fe932e98b5f.json.