---
title: "ITEP0988 - ECHO (Every Customer Has an Opinion)"
ocid: "ocds-b5fd17-2c12fe33-7701-42a2-ba53-1dadfa5b92fd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2c12fe33-7701-42a2-ba53-1dadfa5b92fd"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2c12fe33-7701-42a2-ba53-1dadfa5b92fd.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2c12fe33-7701-42a2-ba53-1dadfa5b92fd.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL HIGHWAYS"
published: "2025-10-22"
---

# ITEP0988 - ECHO (Every Customer Has an Opinion)

Buyer: NATIONAL HIGHWAYS  
Current stage: Award  
OCID: ocds-b5fd17-2c12fe33-7701-42a2-ba53-1dadfa5b92fd

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2c12fe33-7701-42a2-ba53-1dadfa5b92fd)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2c12fe33-7701-42a2-ba53-1dadfa5b92fd.json)

## Summary

National Highways, based in Guildford, England, has completed the award stage for the procurement titled "ITEP0988 - ECHO (Every Customer Has an Opinion)" under the CPV classification 48517000, which pertains to IT software packages. The contract, valued at £227,425, was awarded to ROL SOLUTIONS LIMITED, a large-scale organisation. This selective procurement was conducted through a call-off from a framework agreement. The tender period concluded on 25th September 2025, and the subsequent contract spans from 1st October 2025 to 31st March 2028. The procurement is classified under the services category and is suitable for small and medium-sized enterprises (SMEs), with delivery expected across the United Kingdom and internationally, including British Overseas Territories and other specified regions.

This tender offers substantial opportunities for business growth, particularly for companies specialising in IT software solutions. Businesses well-suited for this contract include those with capabilities in delivering software services across various geographical regions, as well as managing complex IT projects. The contract's international reach and the requirement for a comprehensive software package indicate that companies with proven experience in global delivery and robust technical expertise stand to benefit from participation in similar future tenders. This also highlights the potential for SMEs in the technology sector to engage with large-scale government contracts, enabling them to expand their market presence.

## Notice

ECHO (Every Customer Has an Opinion)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/70e15321-d9a0-4879-bd1c-2fcb0795755d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Oct 2025 |
| Submission deadline | 25 Sep 2025 |
| Future notice date | Not specified |
| Award date | 24 Sep 2025 |
| Contract period | 30 Sep 2025 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £227,425 |
| Lots value | Not specified |
| Awards value | £227,425 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL HIGHWAYS |
| Locality | GUILDFORD |
| Post town | Guildford |
| Postcode | GU1 4LZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ25 West Surrey |
| Local authority | Guildford |
| Electoral ward | Stoke |
| Westminster constituency | Guildford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ROL SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 22 Oct 2025 at 13:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/70e15321-d9a0-4879-bd1c-2fcb0795755d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/70e15321-d9a0-4879-bd1c-2fcb0795755d
  22nd October 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2c12fe33-7701-42a2-ba53-1dadfa5b92fd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2c12fe33-7701-42a2-ba53-1dadfa5b92fd.json.