---
title: "Customer Satisfaction Research"
ocid: "ocds-b5fd17-2c1ef401-5e9f-424e-8e5d-1ec5bd6a2adb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2c1ef401-5e9f-424e-8e5d-1ec5bd6a2adb"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2c1ef401-5e9f-424e-8e5d-1ec5bd6a2adb.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2c1ef401-5e9f-424e-8e5d-1ec5bd6a2adb.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STUDENT LOANS COMPANY"
published: "2019-09-22"
---

# Customer Satisfaction Research

Buyer: STUDENT LOANS COMPANY  
Current stage: Award  
OCID: ocds-b5fd17-2c1ef401-5e9f-424e-8e5d-1ec5bd6a2adb

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2c1ef401-5e9f-424e-8e5d-1ec5bd6a2adb)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2c1ef401-5e9f-424e-8e5d-1ec5bd6a2adb.json)

## Summary

The procurement process for the "Customer Satisfaction Research" contract, initiated by the Student Loans Company, encompasses the provision of customer satisfaction measurement services within the research services industry category. The contract, valued at £240,000, is located in Scotland, United Kingdom. The procurement has reached the award stage, with the tender period concluding on 18 September 2019. The contract period is scheduled to commence on 1 October 2019 and run until 30 September 2020.

This tender presents significant opportunities for market growth for firms involved in research and customer satisfaction measurement services. Businesses with expertise in these areas, particularly large organisations capable of delivering comprehensive research methodologies, would be particularly well-suited to compete for such contracts. Engaging in this bidding process could lead to fruitful collaborations and diversification into public sector projects.

## Notice

Customer satisfaction measurement services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/245321fb-8069-42b8-8179-aee896642dbe |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Sep 2019 |
| Submission deadline | 18 Sep 2019 |
| Future notice date | Not specified |
| Award date | 17 Sep 2019 |
| Contract period | 30 Sep 2019 - 30 Sep 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £240,000 |
| Lots value | Not specified |
| Awards value | £240,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 7JD |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | N/A; PROGRESSIVE PARTNERSHIP |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 22 Sep 2019 at 13:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/245321fb-8069-42b8-8179-aee896642dbe

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/245321fb-8069-42b8-8179-aee896642dbe
  22nd September 2019 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=431406451
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2c1ef401-5e9f-424e-8e5d-1ec5bd6a2adb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2c1ef401-5e9f-424e-8e5d-1ec5bd6a2adb.json.