---
title: "Out of Hours Call Service"
ocid: "ocds-b5fd17-2c4be4c4-93a9-4490-a4e3-0fc938f9e02e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2c4be4c4-93a9-4490-a4e3-0fc938f9e02e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2c4be4c4-93a9-4490-a4e3-0fc938f9e02e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2c4be4c4-93a9-4490-a4e3-0fc938f9e02e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ST ALBANS CITY & DISTRICT"
published: "2023-10-18"
---

# Out of Hours Call Service

Buyer: ST ALBANS CITY & DISTRICT  
Current stage: Award  
OCID: ocds-b5fd17-2c4be4c4-93a9-4490-a4e3-0fc938f9e02e

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## Summary

The contract for an "Out of Hours Call Service" has been awarded by ST ALBANS CITY & DISTRICT in the Telecommunications services category. The procurement method used was "Other - 3 Quotes". The tender had a value of £12,000 and was completed with a contract period from April 1, 2023, to March 31, 2024. The procurement was targeted at SMEs and took place in the South East region of the United Kingdom.

This tender provides business growth opportunities for companies offering call answering services in the telecommunications sector. Small and medium-sized enterprises (SMEs) are well-suited to compete due to the procurement's focus on SMEs. Businesses located in the South East region can benefit from this contract to expand their service offerings and customer base. The contract awarded to THE ANSWERING SERVICE LIMITED presents a chance for similar enterprises to seek contracts and partnerships in the region.

## Notice

The council require an external out of hours call answering service to help signpost callers with immediate help and support. Also, to give information when the council offices are closed.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/62ec31e2-8850-4dd7-994a-5ef0a2f5d9fc |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - 3 Quotes |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Oct 2023 |
| Submission deadline | 24 Mar 2023 |
| Future notice date | Not specified |
| Award date | 29 Mar 2023 |
| Contract period | 31 Mar 2023 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £12,000 |
| Lots value | Not specified |
| Awards value | £12,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ST ALBANS CITY & DISTRICT |
| Locality | ST ALBANS |
| Post town | St Albans |
| Postcode | AL1 3JE |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH27 South West Hertfordshire |
| Local authority | St Albans |
| Electoral ward | St Peters |
| Westminster constituency | St Albans |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE ANSWERING SERVICE |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 18 Oct 2023 at 09:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/62ec31e2-8850-4dd7-994a-5ef0a2f5d9fc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/62ec31e2-8850-4dd7-994a-5ef0a2f5d9fc
  18th October 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2c4be4c4-93a9-4490-a4e3-0fc938f9e02e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2c4be4c4-93a9-4490-a4e3-0fc938f9e02e.json.