---
title: "Provision of Contact Centre Services for The Single Service Centre HGS Contract"
ocid: "ocds-b5fd17-2c65ffee-a6a7-4e8c-b3cf-6d8f4c40eabe"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2c65ffee-a6a7-4e8c-b3cf-6d8f4c40eabe"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2c65ffee-a6a7-4e8c-b3cf-6d8f4c40eabe.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2c65ffee-a6a7-4e8c-b3cf-6d8f4c40eabe.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2022-02-18"
---

# Provision of Contact Centre Services for The Single Service Centre HGS Contract

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-2c65ffee-a6a7-4e8c-b3cf-6d8f4c40eabe

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## Summary

The procurement process involves the Crown Commercial Service as the buyer for the "Provision of Contact Centre Services for The Single Service Centre HGS Contract". The tender was initiated on January 18, 2022, and the contract will run until January 18, 2024. This contract falls under the services industry, specifically within the call centre category (CPV code 79512000). The procurement was conducted using a selective method, allowing for the call-off from a framework agreement. The tender period concluded on October 18, 2021.

This contract represents a significant opportunity for businesses specialising in call centre operations, particularly large service providers capable of meeting the comprehensive requirements associated with the HGS Contract. Given that small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are not deemed suitable for this contract, larger companies looking to expand their service offerings can greatly benefit from the substantial contract value of £211,876,932.50. Companies with a proven track record in delivering high-quality customer support services in diverse geographic locations, including the UK and its territories, will be especially well-positioned to compete.

## Notice

New Provision of Contract Centre Services for Single Service Centre. Utilising new framework. HGS Contract. 1 of 2 contracts for Provision of Contact Centre Services for The Single Service Centre

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c9f1bb4d-3988-4644-bd5e-a8057038e990 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Feb 2022 |
| Submission deadline | 18 Oct 2021 |
| Future notice date | Not specified |
| Award date | 18 Jan 2022 |
| Contract period | 18 Jan 2022 - 18 Jan 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £211,876,932 |
| Lots value | Not specified |
| Awards value | £211,876,932 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HINDUJA GLOBAL SOLUTIONS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 18 Feb 2022 at 12:13 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c9f1bb4d-3988-4644-bd5e-a8057038e990
- 17 Feb 2022 at 17:59 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c9f1bb4d-3988-4644-bd5e-a8057038e990
- 17 Feb 2022 at 17:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c9f1bb4d-3988-4644-bd5e-a8057038e990

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c9f1bb4d-3988-4644-bd5e-a8057038e990
  18th February 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/be4f9af3-df17-4248-9792-4d33a2ee262a
  CCCS20A15 Call Off Award Letter v3.1 Redacted
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/83ea052d-bdaf-4a86-9b0f-f34cc256f815
  CCCS20A15 (Part 2) UKHSA-HGS Contact Centre Contract Dated 18 January 2022 [DLA Redacted 17.02.2022]
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/db678dc3-ad31-4b4b-89cb-502e86eb4e7f
  CCCS20A15 (Part 1) UKHSA-HGS Contact Centre Contract Dated 18 January 2022 [DLA Redacted 17.02.2022]

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

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