--- title: "Customer Services Assistant PH 26.10.21" ocid: "ocds-b5fd17-2c684a7f-313f-4ece-a495-ed32a8c7b8d2" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2c684a7f-313f-4ece-a495-ed32a8c7b8d2" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2c684a7f-313f-4ece-a495-ed32a8c7b8d2.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-2c684a7f-313f-4ece-a495-ed32a8c7b8d2.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2021-10-26" --- # Customer Services Assistant PH 26.10.21 Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-2c684a7f-313f-4ece-a495-ed32a8c7b8d2 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2c684a7f-313f-4ece-a495-ed32a8c7b8d2) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2c684a7f-313f-4ece-a495-ed32a8c7b8d2.json) ## Summary The Sandwell Metropolitan Borough Council is seeking a Customer Services Assistant for a contract titled "Customer Services Assistant PH 26.10.21". This procurement falls within the services industry, specifically focused on the supply of personnel, and is located in Oldbury, West Midlands. The tendering process is currently in the open stage, with a closing date set for 29 October 2021 at 12:30pm. The contract is expected to commence on 8 November 2021 and will last for 12 weeks, offering a weekly working hour of 37 hours at a pay rate of £10.83. This opportunity is ideal for businesses with experience in providing temporary staffing services, particularly those equipped to supply customer service professionals with call centre experience. Companies demonstrating strong communication skills and a proven record in busy environments will find this tender especially suitable. Participating in this contract can help businesses increase their operational capacity and forge a valuable partnership with a local council. ## Notice Customer Services Advisor (within Call Centre) Rate of Pay: ?10.83 Hours: 37 hours per week (Monday-Friday, 9am - 5.30pm) Location: Based at Roway Lane, Oldbury Start Date: ASAP Contract type: Agency - 12 weeks Brief description: We are looking for a Customer Service Advisor to join our Customer Services Team which is based in a Contact Centre. You will have excellent customer service skills, you will need to be friendly Flexible and willing to develop your knowledge and skills, you will work as part of a team, but will be required to have the ability to use your own initiative. Answering customer enquiries and requests about a wide range of services. It essential that you have experience of working in a busy contact centre meeting competing demands. You must be able to respond promptly as well as politely and accurately to resolve the customer enquiry. We are looking for people who have a proven track record of dealing with the public in a customer services role. You will need to have: o Previous call centre experience is essential o Excellent telephone manner, clear communication skills, be an active listener. o Deal with diverse range of customers. o ICT skills with an attention to detail o Excellent customer services skills o Flexible and a self-motivator o Friendly, caring, empathetic, calm and professional o Hours are 9.00am to 5.30pm, Monday to Friday No DBS is required for this role. This role is inside IR35 Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Closing Date: Friday 29 October 2021 at 12.30pm Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2818629f-e3a1-47c4-86b1-bca825396a4d | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 26 Oct 2021 | | Submission deadline | 29 Oct 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 8 Nov 2021 - 8 Feb 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £5,634 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B70 8SZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79620000 - Supply services of personnel including temporary staff ## Release History - 26 Oct 2021 at 10:12 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/2818629f-e3a1-47c4-86b1-bca825396a4d ## Documents - https://www.contractsfinder.service.gov.uk/Notice/2818629f-e3a1-47c4-86b1-bca825396a4d 26th October 2021 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2c684a7f-313f-4ece-a495-ed32a8c7b8d2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2c684a7f-313f-4ece-a495-ed32a8c7b8d2.json.