---
title: "FEW1278 - Provision of Emergency Call Handling Services"
ocid: "ocds-b5fd17-2c6cacec-2d48-4dd3-8790-2cc87c4656d1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2c6cacec-2d48-4dd3-8790-2cc87c4656d1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2c6cacec-2d48-4dd3-8790-2cc87c4656d1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2c6cacec-2d48-4dd3-8790-2cc87c4656d1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LEICESTER CITY COUNCIL"
published: "2024-01-02"
---

# FEW1278 - Provision of Emergency Call Handling Services

Buyer: LEICESTER CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-2c6cacec-2d48-4dd3-8790-2cc87c4656d1

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## Summary

The Leicester City Council has awarded a contract for the provision of Emergency Call Handling Services to Pinnacle Connect Limited. The contract value is £60,000, starting on December 23, 2023, and ending on December 22, 2024. This opportunity falls under the services category and is aimed at handling emergency repairs calls for the Housing Division in England, United Kingdom.

Businesses specialising in repair and maintenance services, particularly those with experience in emergency call handling, can benefit from competing in this tender. The contract is suitable for small and medium enterprises (SMEs) and voluntary, community and social enterprises (VCSEs). Interested parties should note the tender deadline on December 19, 2023, and ensure compliance with the required operational procedures outlined by Leicester City Council.

## Notice

The services required are the handling of all the Housing Divisions emergency repairs calls received on the tenant's emergency repairs telephone number. The provider will be required to identify genuine emergency calls, log an emergency repair job on the Council's IT system, and issue the job to an Emergency Repair Operative using the Council's work scheduling system, following the required operational procedures.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d6a0d0b5-2be1-4ba5-a6ce-61138e46bd2e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Jan 2024 |
| Submission deadline | 19 Dec 2023 |
| Future notice date | Not specified |
| Award date | 22 Dec 2023 |
| Contract period | 23 Dec 2023 - 22 Dec 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £60,000 |
| Lots value | Not specified |
| Awards value | £60,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEICESTER CITY COUNCIL |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE1 1FZ |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF21 Leicester |
| Local authority | Leicester |
| Electoral ward | Castle |
| Westminster constituency | Leicester South |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PINNACLE CONNECT |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50000000 - Repair and maintenance services

## Release History

- 2 Jan 2024 at 12:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d6a0d0b5-2be1-4ba5-a6ce-61138e46bd2e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d6a0d0b5-2be1-4ba5-a6ce-61138e46bd2e
  2nd January 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.leicester.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2c6cacec-2d48-4dd3-8790-2cc87c4656d1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2c6cacec-2d48-4dd3-8790-2cc87c4656d1.json.