---
title: "Live Well Kent and Medway 24/7 Mental Health Telephone and Online Support Service"
ocid: "ocds-b5fd17-2c975ca5-655e-4932-8726-9f8681b108d0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2c975ca5-655e-4932-8726-9f8681b108d0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2c975ca5-655e-4932-8726-9f8681b108d0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2c975ca5-655e-4932-8726-9f8681b108d0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "PORCHLIGHT"
published: "2024-03-15"
---

# Live Well Kent and Medway 24/7 Mental Health Telephone and Online Support Service

Buyer: PORCHLIGHT  
Current stage: Award  
OCID: ocds-b5fd17-2c975ca5-655e-4932-8726-9f8681b108d0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2c975ca5-655e-4932-8726-9f8681b108d0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2c975ca5-655e-4932-8726-9f8681b108d0.json)

## Summary

The Live Well Kent and Medway 24/7 Mental Health Telephone and Online Support Service contract has been awarded to Rethink Trading Limited by Porchlight. This procurement process falls under the health and social work services industry category and was conducted using the selective procurement method with a negotiated procedure. The contract period spans from July 1, 2024, to March 31, 2026. The tender period ended on February 19, 2024, with a total contract value of £423,360.53 in GBP. Porchlight, the buyer organisation, is based in Canterbury, United Kingdom.

This awarded contract presents growth opportunities for businesses in the health and social work services sector, particularly those offering mental health support services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations could find this tender suitable for expanding their operations. Companies with expertise in providing 24/7 support services and experience in delivering mental health support programmes are well-positioned to compete for this contract. The contract's location focus is the South East region of the United Kingdom.

## Notice

The 24/7 telephone and online support service for the Kent and Medway population offers information and support to people experiencing wellbeing and mental health distress. Since 2018, this service has been delivered as part of Live Well Kent and Medway (LWKM).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/16bd3dd6-33a3-4e89-8572-76cbe5bc8a50 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Mar 2024 |
| Submission deadline | 19 Feb 2024 |
| Future notice date | Not specified |
| Award date | 19 Feb 2024 |
| Contract period | 30 Jun 2024 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £423,360 |
| Lots value | Not specified |
| Awards value | £423,360 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PORCHLIGHT |
| Locality | CANTERBURY |
| Post town | Canterbury |
| Postcode | CT1 2UA |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ44 East Kent |
| Local authority | Canterbury |
| Electoral ward | Westgate |
| Westminster constituency | Canterbury |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RETHINK TRADING |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 15 Mar 2024 at 09:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/16bd3dd6-33a3-4e89-8572-76cbe5bc8a50

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/16bd3dd6-33a3-4e89-8572-76cbe5bc8a50
  15th March 2024 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=849311337
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2c975ca5-655e-4932-8726-9f8681b108d0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2c975ca5-655e-4932-8726-9f8681b108d0.json.