---
title: "Customer data, satisfaction and insight"
ocid: "ocds-b5fd17-2ca37f3d-cd98-4cb0-9455-ca7479e60868"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ca37f3d-cd98-4cb0-9455-ca7479e60868"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2ca37f3d-cd98-4cb0-9455-ca7479e60868.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2ca37f3d-cd98-4cb0-9455-ca7479e60868.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS ENGLAND"
published: "2019-05-13"
---

# Customer data, satisfaction and insight

Buyer: HIGHWAYS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-2ca37f3d-cd98-4cb0-9455-ca7479e60868

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ca37f3d-cd98-4cb0-9455-ca7479e60868)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2ca37f3d-cd98-4cb0-9455-ca7479e60868.json)

## Summary

Highways England is the contracting authority seeking to enhance its customer data and satisfaction initiatives through the tender titled "Customer data, satisfaction and insight". This project, classified under research and development services and related consultancy services, is located in the North East of England. The procurement process is currently in the award stage, with the contract having been awarded on the 13th of May 2019, for a total value of £75,000. The contract period spans from the 13th of May 2019 to the 31st of March 2020, indicating a strategic push to launch and embed their customer plans.

This tender presents a significant opportunity for businesses focused on customer experience consultancy and data analysis. Firms that specialise in research and development services, particularly those with expertise in enhancing customer satisfaction and engagement methodologies, would be well-suited to compete in future related opportunities. As the contract aims to implement cultural change within Highways England, consultants with experience in organisational transformation will find this particularly relevant for expanding their client base in the public sector.

## Notice

This task will provide advice, support and analysis from industry leading customer experience experts to help launch and embed the Strategic and 2019-20 Customer plans with a cultural change engagement approach.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9fe9442f-2aa0-4aa1-b740-a341c6726894 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 May 2019 |
| Submission deadline | 9 May 2019 |
| Future notice date | Not specified |
| Award date | 12 May 2019 |
| Contract period | 12 May 2019 - 31 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £75,000 |
| Lots value | Not specified |
| Awards value | £75,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS ENGLAND |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 1RN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ARUP |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 13 May 2019 at 12:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9fe9442f-2aa0-4aa1-b740-a341c6726894

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9fe9442f-2aa0-4aa1-b740-a341c6726894
  13th May 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1639204e-4503-44ee-8272-0cd9b5ba2218
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2ca37f3d-cd98-4cb0-9455-ca7479e60868. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2ca37f3d-cd98-4cb0-9455-ca7479e60868.json.